Customer Service Representative - Remote

Sharecare • Carson City, NV • 2h ago

Remote

Full time

R-102083

Job Description:

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com .

Job Summary:

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly "routine", but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.?

Essential Job Functions:

Identify, evaluate and prioritize caller?needs, questions and concerns.?

Formulate plans of resolution and respond?appropriately and efficiently.?

Maintain and restore customer satisfaction and partner with other teams as needed.?

Perform problem analysis, problem determination and recommended resolutions to the?callers in accordance with standard protocol.?

Proactively educate caller on program benefits.?

Meet or exceed established call center metrics, attendance standards and quality levels.?

Use computer tools to accurately process and document information.?

Develop rapport with callers and appropriately adjust communication style.??

Provide accurate information about?Sharecare programs and services.?

Escalate issues internally and follow up on escalated issues.?

Qualifications:

High School Diploma?

Prior experience in a customer?service related?field preferred

Great communication skills?

Must be able to multi-task?

Must have medical records experience and knowledge of key elements of a valid ROI request

Understanding of HIPAA regulations preferred

General working knowledge of Microsoft Word &?Outlook?

Computer keyboard proficiency?and internet navigation skills?required?

Have the ability to?work effectively with others in a team?environment??

Ability to thrive in a fast-growing always changing?environment

Bilingual in Spanish and English preferred

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Everyone lives better, longer. That's the vision. We're making strides every day by bringing together the many different elements of health for you, your family, and your community. It's not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that's what makes Sharecare special. We're putting the power of living your healthiest life in your hands.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

Similar Jobs

Senior Account Manager - Strategic Accounts | Greer, SC

Honeywell Technologies • Carson City, NV • 1h ago

Management & Administrative

As a Sr Account Manager here at Honeywell, you will be responsible for managing a portfolio of key customer accounts, driving sales growth, and fostering strong customer relationships to support long-term business succes...

1h ago

Go to Apply

Customer Service Representative

Kelly Services • Minden, NV • 2h ago

Management & Administrative

CUSTOMER SERVICE REPRESENTATIVE Location: Minden, NV Pay: $20.50-$26.00/hour Schedule: Monday-Friday, 7:00 AM-4:00 PM Employment Type: Permanent, Full-Time Work Arrangement: Fully Onsite JOB SUMMARY Our client is seeking...

2h ago

Go to Apply

Facilities Operation Manager - Electrical (Shackelford, TX)

Oracle • Carson City, NV • 6h ago

Management & Administrative

Job Description As Facilities Operations Manager - Electrical , you will lead the safe, reliable, and compliant operation of mission-critical electrical systems supporting OCI data centers. Reporting to the Site Operatio...

6h ago

Go to Apply

Customer Service Specialist

Sherwin-Williams • South Lake Tahoe, CA • 1d ago

Management & Administrative

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams produc...

1d ago

Go to Apply

Customer Service Specialist

Sherwin-Williams • South Lake Tahoe, CA • 1d ago

Management & Administrative

1d ago

Go to Apply

Manager, Security Engineering & Platforms

Cardinal Health • Carson City, NV • 1d ago

Management & Administrative

US-Nationwide-FIELD Full time 20187734 What Information Security and Risk contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information ser...

1d ago

Go to Apply

Product Marketing Manager

WCG Clinical • Carson City, NV • 1d ago

Management & Administrative

About WCG WCG delivers transformational solutions that accelerate clinical research and advance human health. We serve the experts, innovators, and pathfinders on the frontlines of science and medicine-empowering them to...

1d ago

Go to Apply

SAP - Manufacturing Execution Systems - MES - Manager - Consulting - Location OPEN

EY • Carson City, NV • 1d ago

Management & Administrative

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY...

1d ago

Go to Apply

Network Account Manager

Akamai Technologies, Inc. • Carson City, NV • 2d ago

Management & Administrative

Would you like to manage and maintain relationships with Internet Service Providers and Fiber Providers? Do you like to work across diverse geographies, environments, cultures and technologies? Join our Network Strategy...

2d ago

Go to Apply

Manager, Sales Support

Humana • Carson City, NV • 2d ago

Management & Administrative

Become a part of our caring community With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)