Summary Serves as the Program Support Assistant to the Community Nursing Home Program. the incumbent administratively supporting all Community Nursing Home Program Team Staff; coordinating and collecting necessary data for the program; verifying eligibility in the Program, collaborating with VA Contracting, Coding Section, VA Budget Section, VA Fee Basis Service and other departments throughout the Orlando VAMC and VISN. Responsibilities The Program Support Assistant serves as the point of contact for the Community Nursing Home Program and provide vital program information to the CNH Team, Contracted Nursing Home Staff, local hospital staff and other VA Social Work Service Staff nationwide. Verifies Veterans eligibility for the Community Nursing Program, the coordination of services. Provides guidance and instructions to contracted facilities to aide them in providing required medical documents and invoices for payment. Prepares, modifies and routes all authorizations of care for approved services, as well as, auditing, tracking, reviewing and processing invoices for all authorized services. Supports all administrative functions for the Community Nursing Home Program. Coordinates and collects necessary data for the program. Collaborates with VA Contracting, Coding Section, VA Budget Section, VA Fee Basis Service and other departments throughout the Orlando VAMC and VISN. Manages the Community Nursing Home Program Fund Control Point. Audits invoices received from program vendors and after audit, timely and efficiently process payments utilizing the VA Medical Fee Menu and electronically forward to Fiscal Services for payment, ensuring interest payments are not incurred. Responds to all payment inquiries or discrepancies from VA approved Vendors. Develops and maintains financial spreadsheets, ensuring appropriate utilization of funds, making certain that there are no budget deficits, and be responsible for reporting this information. Maintains and tracks program authorizations, VA Contracting files, CNH Census, Patient Activity Reports. Maintains database, provide available resource information and makes recommendations regarding needs and distribution of these resources, coordinates correspondence for the CNH Program and serve as a vital team member in the daily operation of the program. Applies moderate analytical methods to interpret data and recognize errors and deviations. Provides customer service and care coordination; data analysis and graphing, special CNH Program projects, and performance measures reporting and compiles data utilizing the VISTA and CPRS System, to meet the goals and program guidelines. Manages multiple competing priorities and well as other administrative duties, as assigned. Work Schedule: Monday-Friday, 8:00 a.m. - 4:30 p.m. Compressed/Flexible: This is not a Compressed/Flexible. Telework: Yes, as determined by the agency policy. Position Description/PD#: Program Support Asst (OA)/PD075250 Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The incumbent work requires walking throughout the Medical Center, standing, bending, and carrying items such as books, papers and files. The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/29/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Program Support Assistant GS 303-7 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Verifying eligibility for the program; preparing and routing authorizations for care of approved services; auditing and processing invoices; collecting, analyzing and interpreting data; collaborating with other departments; managing Fund Control Points; and developing financial spreadsheets, ensuring appropriate utilization of funds. There is no educational substitution for the GS-7 level. Preferred Experience: HSRM Authorizations Consult and Records Management Invoice and Expenditure Tracking PPMS and VCA Gateway experience Ability to communicate both verbally and in writing Ability to mange time effectively For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution for the GS-7 level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
