? Now Hiring: Administrative Assistant / Helpdesk Technician | Fully Remote | $22/hr
Are you an organized, dependable professional with strong communication skills who enjoys helping people solve problems?
We're hiring for a fully remote Administrative Assistant / Helpdesk Technician supporting a federal government program. This is an excellent opportunity for someone who wants to build experience in government contracting and develop their career in a structured professional environment.
? $22/hr to start
? Monday-Friday | 8:30 AM-5:00 PM EST
? Fully Remote
? 6-month Temp-to-Hire opportunity
? Bachelor's degree required
Why consider this opportunity?
? Public Trust opportunity - The selected candidate will have the opportunity to obtain a Public Trust, providing valuable experience working in a federal government environment.
? Entry into government contracting - A great opportunity for professionals who want to begin building a career supporting federal government programs.
? Potential for full-time employment - Employees who transition to full-time employment become eligible for New Editions' full benefits package.
? Award-winning workplace - New Editions was recently named the #2 Small Employer in WTOP's 2026 DC Top Workplaces rankings, based on employee feedback about their workplace experience.
? Fully remote - Prior remote experience is preferred but not required . We're looking for people who can demonstrate that they are self-motivated, organized, dependable, and productive while working independently.
What will you do?
You'll be a key point of contact for medical providers and commercial operators using a proprietary database system. Your day may include:
Helping users troubleshoot technical issues
Responding to calls, emails, and support tickets
Guiding users through solutions
Verifying provider credentials
Managing and organizing information and documentation
Preparing reports and data pulls
Maintaining accurate records
Supporting users in a professional and timely manner
Collaborating with the team to resolve issues and keep things moving
What background are we looking for?
You do not need to have a traditional IT helpdesk background .
We are particularly interested in professionals who have experience working in high-volume, fast-paced environments where they had to communicate by phone, manage multiple priorities, and maintain a high level of accuracy.
Relevant backgrounds may include:
? Hospital or doctor's office administrative staff
? Healthcare administration or patient support
? Call center or high-volume customer service
? Technical/customer support
? Administrative positions involving significant phone interaction and data entry
? Other fast-paced environments requiring strong organization and attention to detail
Requirements
? Bachelor's degree
? Strong verbal and written communication skills
? Excellent customer service skills
? Strong organization and attention to detail
? Ability to troubleshoot problems and follow procedures
? Ability to work independently and manage competing priorities
? Ability to obtain a Public Trust Clearance
? Prior remote experience is not required
If you're looking for more than simply another remote job and are interested in building your career in government contracting , we'd love to hear from you.
? Apply today or message me directly for more information.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job @type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Opportunity is calling.
Ready for a contact center job that offers freedom and flexibility, and truly values your skills? We thought so. We're KellyConnect ® -and wherever life takes you, we have great contact center opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
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Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
