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INVESTIGATOR I

State of Arkansas • Little Rock, AR • 2h ago

INVESTIGATOR I

Date: Sep 23, 2026

Req ID: 60072

Location:

Little Rock, AR, US, 72201

Category: AR PUBLIC SERVICE COMMISSION

Anticipated Starting Salary: 43088

Position Number: 22087747

County: Pulaski

Posting End Date: 10/13/2026

Anticipated Starting Salary: 43088

The Investigator I duties Include the resolution of verbal and written complaints regarding utility company service, rates and various other issues. The Investigator I duties also Include researching and interpreting the APSC Rules to provide written feedback to utility liaisons and complainants. The Investigator I position collects, catalogs, and secures physical and digital evidence in accordance with established protocols. The Investigator I position ensures all documentation is precise and organized to support follow-up Investigations and maintains confidentiality and integrity of sensitive Information. The lnvestigator I should be capable of documenting Its findings with clear, concise notes for review. The Investigator must possess the ability to communicate clearly and effectively both verbal and written.

Position Information

Job Series:Inspectors and Investigators - Investigators

Classification:Investigator I

Class Code:IIV02P

Pay Grade:SGS04

Salary Range:$43,088 - $63,770

Job Summary

The Investigator I is a junior professional tasked with supporting the investigation process by gathering and analyzing information to help uncover facts related to various internal or external inquiries. Working under the guidance of more experienced investigators, this role involves performing preliminary research, collecting evidence, conducting interviews, and preparing basic reports. The Investigator I plays a critical role in ensuring that initial findings are thorough, accurate, and organized, thereby laying the foundation for more comprehensive investigations. This classification is ideal for individuals who exhibit curiosity, attention to detail, and a strong desire to build a career in investigative work.

Primary Responsibilities

Assist in the planning and execution of investigations by gathering background information and reviewing relevant documents. Support senior investigators with initial data collection and research efforts. Collect, catalog, and secure physical and digital evidence in accordance with established protocols. Document findings with clear, concise notes for review. Participate in interviewing witnesses, subjects, or other relevant parties under supervision. Compile and summarize interview notes to aid in the investigative process. Assist in preparing preliminary reports that detail findings, observations, and emerging trends. Ensure all documentation is precise and organized to support follow-up investigations. Maintain confidentiality and integrity of sensitive information at all times. Engage in on-the-job training to familiarize yourself with investigative tools, techniques, and legal procedures. Stay current with emerging investigative trends and technologies to improve efficiency and accuracy.

Knowledge and Skills

Ability to objectively gather, analyze, and interpret data from a variety of sources. Strong written and verbal communication abilities to help document findings clearly and conduct interviews effectively. Comfortable using basic investigative tools and software for data collection and evidence management. A strong commitment to maintaining confidentiality and upholding ethical standards throughout the investigative process. Flexibility to adjust to new responsibilities, protocols, and advancements in investigative technology.

Minimum Qualifications

High School Diploma or GED.

Demonstrated ability to work effectively under supervision and a willingness to learn on the job are essential.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee's demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Nearest Major Market:Little Rock

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