Hotel Night Auditor

Kinseth Hospitality Companies • Arlington Heights, IL • 2h ago

We are looking for a guest service oriented individual to join our Front Desk team. The position is part time Night Auditor 2 days a week but there is an opportunity for a full time position if the candidate would like to pick up either AM or PM Shift.

The pay ranges from $19.00 to $20.00 per hour nased on experience.

What we offer:

Health, Dental, Vision and other benefits available

DailyPay

401k

Paid Training

Paid PTO

Referral program

Discounts at all Kinseth Hotel Corporation hotels and restaurants

SUMMARY

Provides hotel customer service to guests of hotel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.

Acts as hotel manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction.

Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits. Resets system for the next business day.

Ensures that the night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely.

Enters information and prints night audit reports in an accurate and timely manner per night audit guidelines.

Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.

Date stamps, sorts, and racks incoming mail, faxes and messages.

Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.

Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.

Accurately checks out guests and communicates departures with housekeeping staff.

Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.

Makes, confirms and cancels reservations via telephone, computer and in writing.

Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.

Posts charges such as hotel room, food, liquor, or telephone to ledger.

Deposits guests' valuables in hotel safe or safe deposit box.

Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.

Maintains the cleanliness and organization of the hotel lobby and front desk area.

Washes, folds and properly stores laundry (depending on business unit).

KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The employee is required to work alone and stay awake and alert all night.

Similar Jobs

Senior Catering Services Manager - Palmer House Hilton

Hilton • Chicago, IL • 1h ago

Retail & Hospitality

Job Identification: 223891 Job Category: Catering and Event Services Job Schedule: Full time Salary $65k or more based on exp Equal Opportunity Employer EOE, including disability/vets Exceptional Hospitality Starts with...

1h ago

Go to Apply

Merchandiser

Channel Partners • Des Plaines, IL • 2h ago

Retail & Hospitality

At A Glance As a merchandiser, you'll take on project-based work to ensure products and displays are visually appealing to attract and engage shoppers and build strong relationships with store managers. Our corporate off...

2h ago

Go to Apply

Assistant Manager

Marriott • Chicago, IL • 4h ago

Retail & Hospitality

Additional Information Housekeeping Job Number 26122751 Job Category Rooms & Guest Services Operations Location 2121 South Prairie Avenue, CHICAGO IL 60616, United States VIEW ON MAP ( https://www.google.com/maps?q=2...

4h ago

Go to Apply

Senior Manager, Retail Sales - Costco

The Coca-Cola Company • Chicago, IL • 12h ago

Retail & Hospitality

Location Preference: Atlanta, Chicago, Minneapolis, Dallas At Coca-Cola, we have a passion for people, and building strong relationships is at the heart of everything we do. Representing some of the world's most loved br...

12h ago

Go to Apply

Retail Sales - Jewelry - Oakbrook Center

Nordstrom • Oak Brook, IL • 12h ago

Retail & Hospitality

Oak Brook, IL Variable R-879959 Job Description The ideal Salesperson is passionate about fashion and styling and has the ability to cultivate and grow a customer following, both digitally and in-store. A day in the life...

12h ago

Go to Apply

Retail Relationship Banker

BMO Financial Group • Wheaton, IL • 12h ago

Retail & Hospitality

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively wit...

12h ago

Go to Apply

Personal Banker I - Berwin, IL and surrounding areas (Spanish Speaking Preferred)

Fifth Third Bank, N.A. • Berwyn, IL • 15h ago

Retail & Hospitality

Berwyn, IL Full time R73224 Make banking a Fifth Third better®We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selec...

15h ago

Go to Apply

Assistant Restaurant Leader

Raising Cane's • Gurnee, IL • 18h ago

Retail & Hospitality

Company Description Starting from $55,000-$65,000 annually plus monthly training incentive of $750 Pay is based on location, experience, and qualifications etc. *Monthly incentives after training vary and are based on re...

18h ago

Go to Apply

Hotel Housekeeper

Kinseth Hospitality Companies • Schaumburg, IL • 1d ago

Retail & Hospitality

What we offer: Health, Dental, Vision and other benefits available DailyPay 401k Paid Training Paid PTO Referral program Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Cleans rooms and halls in...

1d ago

Go to Apply

Hotel Bookkeeper

Kinseth Hospitality Companies • Schaumburg, IL • 1d ago

Retail & Hospitality

The Bookkeeper will be responsible for handling duties not only at the Courtyard but also the Residence and Springhill in Schaumburg as well. A valid driver's license is required for this postion. What we offer: Health,...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)