Pharmacy Customer Service Associate

Walgreens • Moss Bluff, LA • 7h ago

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.

Recommends items for sale to customer and recommends trade-up and/or companion items.

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.

Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.

Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.

Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.

Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.

Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

Has working knowledge of store systems and store equipment.

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.

Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Basic Qualifications

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

Prefer six months of experience in a retail environment.

Prefer to have prior work experience with Walgreens.

Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.

Prefer good computer skills.

Prefer the knowledge of store inventory control.

Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Salary Range: $16 - $18 / Hourly

Similar Jobs

Clinic Administrative Assistant

Fresenius Medical Care • Lake Charles, LA • 1w ago

Hospital & Medical

PURPOSE AND SCOPE: Performing general office duties incorporating a_ variety of basic and routine clerical and secretarial duties in a _clinical environment. Be the "face" of one of our outpatient or hospital facilities-...

1w ago

Go to Apply

Registered Nurse- PRN

UnitedHealth Group • Lake Charles, LA • 2w ago

Hospital & Medical

Requisition number: 2387843 Job category: Nursing Explore opportunities, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of busines...

2w ago

Go to Apply

Registered Nurse- PRN

UnitedHealth Group • Lake Charles, LA • 2w ago

Hospital & Medical

Requisition number: 2387844 Job category: Nursing Explore opportunities, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of busines...

2w ago

Go to Apply

Pharmacy Operations Manager

Walgreens • Lake Charles, LA • 2w ago

Hospital & Medical

Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Se...

2w ago

Go to Apply

Licensed Practical Nurse

UnitedHealth Group • Lake Charles, LA • 3w ago

Hospital & Medical

Requisition number: 2385063 Job category: Nursing Explore opportunities with CHRISTUS Homecare St. Patrick, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As mem...

3w ago

Go to Apply

Construction Manager

Hatch • Lake Charles, LA • 1h ago

Trucking & Construction

Construction ManagerApply now » Apply now Apply Now Start apply with LinkedIn Start Please wait... Date:Sep 23, 2026 Location: Lake Charles, LA, US Company: Hatch Requisition ID: 102131 Job Category: Construction Locatio...

1h ago

Go to Apply

Pipefitter Senior General Foreman

Bechtel Corporation • Sulphur, LA • 1h ago

Manufacturing & Warehouse

31777BR Job Description: Safe work observation with focus on changing employee behavior to achieve Bechtel Zero Accident objective. Provide employee feedback and/or consequences for safe/unsafe behavior. Read an interpre...

1h ago

Go to Apply

Pipefitter General Foreman

Bechtel Corporation • Sulphur, LA • 1h ago

Manufacturing & Warehouse

31209BR Job Description: Safe work observation with focus on changing employee behavior to achieve Bechtel Zero Accident objective. Provide employee feedback and/or consequences for safe/unsafe behavior. Read an interpre...

1h ago

Go to Apply

Dirt Operator Foreman

Bechtel Corporation • Sulphur, LA • 1h ago

31626BR Job Description: Identify practices and conditions that are safe as well as those that are at risk and provide appropriate, on-the-spot corrective action if needed. Check the adequacy of existing job/task methods...

1h ago

Go to Apply

CONCRETE FINISHER / CEMENT MASON Foreman

Bechtel Corporation • Sulphur, LA • 1h ago

31809BR Job Description: Identify practices and conditions that are safe as well as those that are at risk and provide appropriate, on-the-spot corrective action if needed. Check the adequacy of existing job/task methods...

1h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)