Member Experience Representative
Location: Minneapolis, MN (Hybrid after eligibility requirements are met)
Job Type: Contract-to-Hire
Pay Rate: $21.00/hour
About the Role
We are seeking reliable and customer-focused Member Experience Representatives to join a growing healthcare services team. In this role, you will serve as the primary point of contact for members and healthcare providers, assisting with health insurance inquiries related to claims, benefits, and eligibility.
This is an excellent opportunity for candidates with strong customer service and call center experience who are looking to build a long-term career within the healthcare industry.
Key Responsibilities
Handle 50-60 inbound calls per day from members and healthcare providers
Respond to inquiries regarding health insurance claims, benefits, and eligibility
Research and resolve customer issues in a professional and timely manner
Accurately document interactions and update member information in company systems
Utilize Microsoft Office applications and internal systems to support customer requests
Maintain a high level of customer satisfaction while meeting performance expectations
Follow established procedures and compliance requirements
Required Qualifications
Previous customer service experience
Call center experience in a fast-paced environment
Strong communication and problem-solving skills
Basic computer proficiency, including Microsoft Teams, Word, and Excel
Ability to multitask and navigate multiple systems simultaneously
Strong attendance record and commitment to reliability
Self-motivated with a desire to learn and advance professionally
Preferred Qualifications
Healthcare, insurance, or benefits administration experience
Experience supporting members, patients, or providers
Work Schedule
Training is conducted onsite
Initial training period is approximately 4 weeks at 30 hours per week
Regular shifts are scheduled within operating hours of 7:00 AM to 7:00 PM
Candidates must be flexible and available to work any shift during business hours
Employees will provide shift preferences during training; assignment is based on business needs
Hybrid Eligibility
After 90 days, employees may be eligible for a hybrid schedule consisting of:
3 days remote
2 days onsite
Eligibility is dependent upon meeting attendance and performance expectations.
What We're Looking For
Successful candidates are:
Dependable and punctual
Customer-focused and empathetic
Strong problem solvers
Adaptable and eager to learn
Motivated to grow their careers within a professional healthcare environment
centralpriority26
Job Type & Location
This is a Contract to Hire position based out of Bloomington, MN.
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Bloomington,MN.
Application Deadline
This position is anticipated to close on Sep 30, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
