Pharmacy Customer Service Associate

Walgreens • Flemington, NJ • 2h ago

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.

Recommends items for sale to customer and recommends trade-up and/or companion items.

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.

Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.

Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.

Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.

Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.

Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

Has working knowledge of store systems and store equipment.

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.

Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Basic Qualifications

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

Prefer six months of experience in a retail environment.

Prefer to have prior work experience with Walgreens.

Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.

Prefer good computer skills.

Prefer the knowledge of store inventory control.

Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Salary Range: $16.92 - $19 / Hourly

Similar Jobs

Account & Relationship Management Executive - Higher Ed Sales (Nursing) - Remote AL

Wolters Kluwer • Trenton, NJ • 7h ago

Hospital & Medical

LOCATION: This is a field-based sales position serving colleges and universities with nursing programs across a defined geographic territory. The successful candidate will work from a home office and should live in or th...

7h ago

Go to Apply

Admissions Physical Therapist

BAYADA Home Health Care • Somerset, NJ • 14h ago

Hospital & Medical

Admissions Physical Therapist (PT) - Home Health Visits Full-Time | Monmouth, Middlesex, Union & Somerset Counties, NJ Make an Impact as an Admissions Physical Therapist (PT) at BAYADA Home Health Care BAYADA Home He...

14h ago

Go to Apply

Financial Services - Technology Consulting - Product Operating Model Transformation - Manager

EY • New Brunswick, NJ • 1d ago

Hospital & Medical

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY...

1d ago

Go to Apply

Financial Services - Technology Consulting - Product Operating Model Transformation - Manager

EY • Trenton, NJ • 1d ago

Hospital & Medical

1d ago

Go to Apply

Nurse Practitioner (NP)

Amergis • New Brunswick, NJ • 1d ago

Hospital & Medical

The Nurse Practitioner provides medical care services and treatment to patients of all ages within scope of license, in collaboration with a physician as required by law. The Nurse Practitioner collaborates with the mult...

1d ago

Go to Apply

Adult Day Care Activities Asst, Full-Time Days, 8a-4p, Basking Ridge, NJ, Atlantic Health

Atlantic Health System • Basking Ridge, NJ • 2d ago

Hospital & Medical

Responsible for assisting activities of adult day care programs and services. Collaborates with staff and volunteers in identifying the health, education, and psycho-social needs of individuals in the community and devel...

2d ago

Go to Apply

Supervisor Of Nursing Services

New Jersey Department of Health • Trenton, NJ • 2d ago

Hospital & Medical

DEFINITION: Either (a) under direction of a Director of Nursing Services or other supervisory official in a state hospital or institution, has charge of the general nursing care of patients in an assigned building or oth...

2d ago

Go to Apply

Industrial Health & Safety Project Manager

Langan Engineering and Environmental Services, LLC • Princeton, NJ • 2d ago

Hospital & Medical

Compensation $96,750.00 - $96,750.00 / Yearly Hours Per Week 40 Number Of Positions 1 Job Description Langan provides expert land development engineering and environmental consulting services for major developers, renewa...

2d ago

Go to Apply

Medical Economics Consultant

Highmark Health • Trenton, NJ • 2d ago

Hospital & Medical

Company : Highmark Inc. Job Description : JOB SUMMARY This job is responsible for the financial reporting of Highmark's strategic cost of care savings program. The ideal candidate will be comfortable gathering financial...

2d ago

Go to Apply

Principal Scientist, Medical Physicist

Bristol Myers Squibb • Lawrence Township, NJ • 2d ago

Hospital & Medical

Life at BMS At RayzeBio, every day is an opportunity to ignite meaningful change. As a wholly-owned subsidiary of Bristol Myers Squibb, RayzeBio blends the nimble, pioneering spirit of an emergent biotech with the global...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)