Upper Marlboro, MD
Full time
R-879623
Job Description
If you enjoy driving transformation and delivering measurable value, this is an exciting time to join the Nordstrom Supply Chain. This Program Manager role is an important position within Supply Chain Operations, providing program management to enable cross-functional teams to unlock capabilities and drive value to Nordstrom. This role focuses on supporting the change management strategy and execution of the NELO and NextGen WMS initiatives, partnering with site leadership across program workstreams. The role requires the ability to move between strategic planning and tactical execution. The program manager uses business acumen, operational knowledge, and effective communication skills through VP level to deliver solutions and capabilities, in partnership with technical program managers. The role partners closely with cross-functional internal teams and external partners to ensure initiatives are planned, integrated, governed, and executed using Nordstrom's established project management standards.
A day in the life...
Program Management: Develop program tracking to support delivery of program objectives and maintain program discipline. Create program updates for leadership review. Continuously improve and apply standardized project documentation to support implementations. Programs deliver value to Nordstrom and align with Supply Chain Operations (SCO) goals.
Stakeholder Engagement and Communication: Maintain effective communication with internal and external stakeholders to support timely delivery of project milestones. Provide regular updates to leadership on progress and performance metrics. Identify, manage, and escalate risks and issues. Communicate clearly and concisely through VP level, providing transparency into milestones, risks, and needs.
Change Management: Lead the NELO and WMS change management strategy and execution. Develop communication plans for site teams, including managers and team members.
Operational Collaboration: Support build, testing, training, change management, and other implementation workstreams for stability and scale. Participate in on-site implementation to help ensure business requirements, KPIs, and success measures are achieved, and that a framework exists to detect and track action. Participate in cross-functional team meetings to address current operational issues and contribute to actionable strategies. Participate in integration meetings to confirm that operational workflow, business, and system requirements align to scope and objectives.
Performance Analysis and Improvement: Analyze supply chain performance metrics and KPIs to identify improvement opportunities. Support WMS incident tracking and escalation with the WMS team and Manhattan Associates. Support MHE incident tracking and escalation with DC Engineering, the WMS team, and Manhattan Associates.
Cross-functional Integration and KPI Management: Contribute to the development and monitoring of cross-functional KPIs to support effective execution and performance of programs.
This position may be required to perform other related duties as assigned.
Travel required 15%
You own this if you have...
Bachelor's degree in supply chain, engineering, information systems, or a similar field
3+ years of program management experience, with demonstrated successful program delivery
Supply chain expertise in retail or consumer goods preferred, with a focus on logistics and distribution, fulfillment, manufacturing, or store operations, and an understanding of industry dynamics
Project management certification (PMP) preferred, or demonstrated equivalent experience
Experience contributing to large-scale program delivery, including software implementations, greenfield or brownfield facility programs, or equipment and automation installation
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$93,500.00 - $155,000.00 Annual
We've got you covered...
Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\Overview\17-19.pdf
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date.
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About Us
We're a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we're building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.
Whether you're a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.
CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
HERE TO WINWe're committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!
