Manager Operations Tels Services

DIRECT SUPPLY • Milwaukee, WI • 1h ago

JOB REQUIREMENTS: Position Summary: Direct Supply is building the future
of healthcare technology with industry-leading products, solutions and
platforms to help improve the lives of millions of seniors and those who
care for them. In the Manager, Operations - TELS Services position,
you\'ll lead a team of Operations Specialists responsible for delivering
exceptional service and seamless operational execution for TELS Services
customers. You\'ll drive team performance through strong leadership,
data-informed decision making, and continuous improvement of workflows,
systems, and service delivery to ensure consistent, high-quality
outcomes for our customers. Skills Needed: Set Direction & Strategy -
Define where we are heading, why it matters, and what is needed to
achieve results. Turn ambiguity into clear priorities and connect
day-to-day work to strategy. Use a whole-system view to balance
customer, business, capability, and long-term implications and focus
teams on the highest-impact opportunities. Exercise Judgment & Own
Decisions - Navigate complex, cross-system tradeoffs involving business
outcomes, risk, speed, and long-term impact. Use critical thinking to
determine where human review or escalation is required, challenge
assumptions, and take ownership for results and decisions. Design &
Scale Work Systems - Design how people, processes, decisions, data,
technology, and AI work together. Redesign workflows, clarify roles and
decision rights, remove friction, create feedback loops, and build
scalable work systems that improve the whole system for quality, speed,
customer experiences, and results at scale. Mobilize Leaders & Teams -
Align leaders, stakeholders, and teams across functions, dependencies,
and competing priorities. Build commitment to shared outcomes, navigate
dynamics, remove systemic barriers, and drive coordinated execution and
transformational change. Lead & Build Capability - Engage, develop, and
recruit top talent with domain depth, systems thinking, AI fluency, and
the adaptability needed for the future. Create the @context, coaching,
feedback, tools, accountability, and culture that enable people and
systems to raise the bar and scale impact over time. Reinvent Work -
Constantly search for better ways to achieve customer outcomes by
understanding voice of customer feedback on the team work, company
strategies, and technology capabilities. Be an proponent of change
within your team and business. What You\'ll Do and Impact: Lead and
develop a team of Operations Specialists to deliver exceptional service,
quality, and productivity outcomes for TELS customers and Partners.
Hire, coach, and develop Operations Partners through performance
management, regular feedback, individual development plans, and career
pathing. Oversee day-to-day service operations and serve as the
escalation point to resolve internal and external operational
challenges. Analyze operational data and performance... For full info
follow application link. *** APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/E8C69BDE06BF4496

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