ABA Center Intake Coordinator

Ascend Autism • Westport, CT • 2h ago

Front Desk & Intake Coordinator for ABA Therapy Center

Ascend utilizes the principles of Applied Behavior Analysis (ABA) while elevating the outcomes for individuals diagnosed with ASD. Ascend is committed to the success of each child, as well as the entire family. At Ascend, our mission to prepare kids and families for what's next.

The Front Desk & Intake Coordinator serves as the first point of contact for families and visitors, ensuring a welcoming, professional, and efficient experience at our center. This role supports the full intake lifecycle, daily scheduling operations, and general administrative functions that help the center run smoothly.

Job Duties/Responsibilities :

Manage all front desk responsibilities Monday-Friday from 8:00-4:30pm

Answer incoming telephone calls and emails

Offer information to inquiries and support intake

Manage new customer enrollment process

Support existing customers via excellent customer service

Conduct regular check-in calls and ad hoc communication

Perform various forms of clerical work that include filing, copying, faxing and maintaining excel spreadsheets

Perform scheduling updates daily via practice management platform

Schedule evaluations, meetings, tours, and consultations

Coordinate client enrollment activities in partnership with the Operations Manager (OM)

Provide coverage for center-based clients, as needed

Maintain confidentiality and professionalism

Qualifications :

2+ years of customer service experience and/or in a healthcare intake role

Experience with health insurance billing (preferred)

Experience in behavioral health and/or healthcare services (preferred)

Associate or bachelor degree (preferred)

Excellent verbal and written communication skills

Familiarity with operational technology (PMS, CRM, Excel, etc)

Ability to effectively prioritize, organize, and multitask

Enthusiastic personality that will engage clients and their families

Ability to collaborate and communicate with a multidisciplinary staff

Physical Requirements:

Prolonged periods of standing and sitting throughout the day

Must be able to lift up to 45 pounds at a time

Must be able to bend, kneel, or squat to be at eye level with clients

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