Overview
The AI Program Manager is responsible for driving communications, engagement, and awareness initiatives that advance Enterprise AI and the Scalable AI Vision & Strategy workstream. Serving as a key connector across Enterprise AI Strategy, AI Working Group representatives, workstream teams, business stakeholders, and leadership, this role translates AI priorities, progress, outcomes, and emerging trends into clear, compelling communications that increase transparency, engagement, and adoption.
Through storytelling, knowledge sharing, and enterprise communication channels, this individual helps demystify AI across the workforce while elevating success stories, insights, and lessons learned. As a hands-on contributor, the role strengthens organizational understanding and engagement by expanding access to Enterprise AI information, coordinating enterprise-wide AI engagement activities, and fostering greater awareness of AI initiatives and their business impact.
Responsibilities
Design and execute communication plans that increase awareness, transparency, and understanding of Enterprise AI initiatives across the organization.
Develop and maintain self-service communication resources, including eNet content, blogs, newsletters, demonstrations, testimonials, playbooks, and related program materials.
Coordinate enterprise engagement forums, including agenda development, stakeholder communications, demonstrations, and stakeholder engagement activities.
Identify and promote program successes, lessons learned, best practices, and outcomes through executive-ready communications and storytelling.
Gather, consolidate, and communicate program updates, accomplishments, and key information to support stakeholder awareness and engagement.
Plan and execute cross-functional programs that contribute to business transformation and operational improvements
Develop program schedules, track milestones, and coordinate resources to meet defined objectives
Collaborate with stakeholders to gather requirements and ensure alignment with program goals
Apply established governance practices, tools, and reporting templates to monitor program progress
Identify and escalate risks, issues, and dependencies to senior program leaders
Coordinate with internal teams and external partners to support integrated program delivery
Prepare program documentation, dashboards, and status updates for stakeholder communication
Contribute to business case inputs, data analysis, and scenario planning activities
Ensure adherence to compliance requirements, internal controls, and governance standards
Participate in continuous improvement and change readiness initiatives within program teams
Provide guidance to junior team members and contribute to knowledge sharing
Support the adoption of program management tools and best practices
Collaborate with enabling functions to ensure program coordination and business readiness
Participate in cross-functional meetings and contribute to program planning discussions
May perform other duties as assigned
Qualifications
Experience developing stakeholder communications, executive presentations, organizational updates, digital content, or engagement materials in support of strategic initiatives.
Experience managing content across organizational channels, including intranet sites, newsletters, blogs, presentations, or related communication platforms.
Strong written communication and storytelling skills with the ability to translate complex topics into clear, audience-appropriate messaging.
Desired: Experience creating or managing digital and multimedia communications, including videos, demonstrations, or other employee engagement content.
2+ years of relevant program management experience, supporting cross-functional programs
Proficient in coordinating program activities across multiple workstreams, ensuring alignment with timelines, deliverables, and stakeholder expectations
Knowledge and understanding of program lifecycle phases, governance structures, and the role of program management in strategic execution
Experience with supporting program leads in milestone tracking, risk identification, and preparation of executive-level reports
Advanced knowledge of program documentation, issue tracking, and change control processes
Experience with tools such as Power BI, Smartsheet, or Microsoft Project to support program visibility, reporting, and decision-making
Working knowledge of stakeholder engagement practices and cross-functional communication strategies
Basic skill in analyzing program data and synthesizing insights to support leadership decisions
Bachelor's degree in Business Administration, Program Management, Organizational Development, or related field, or equivalent combination of training, education, and experience
Desired Qualifications
Master's degree in Business Administration, Project Management, or related field, or equivalent combination of training, education, and experience
Professional Certifications (e.g.,PMP, PgMP, or Lean/Agile certification)
Experience working in a cross-functional business environment
Proficiency with MS Office; familiarity with tools (e.g., Smartsheet, MS Project, Jira) preferred.
Additional Information
Hours:
Monday - Friday, 8:00AM - 4:30PM
Location:
820 Follin Lane, Vienna, VA 22180
5510 Heritage Oaks Drive, Pensacola, FL 32526
141 Security Drive, Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page (https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits) of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 32518
