Security Operations Manager
About Securitas
At Securitas, we make your world a safer place. As a global leader in protective services, we provide security solutions that help safeguard people, property, and assets. Our team members are the foundation of our success, delivering exceptional service while building rewarding careers in a company that values Integrity, Vigilance, and Helpfulness.
About the Role
As a Security Operations Manager , you will be responsible for overseeing all security operations and service delivery for a designated Microsoft corporate location. This position plays a critical role in supporting the Microsoft account by ensuring operational excellence, exceptional customer service, effective staffing, security program management, and continuous process improvement.
The ideal candidate is a strong people leader with experience managing security operations in a corporate environment. They are highly organized, customer-focused, data-driven, and capable of building strong partnerships with stakeholders while maintaining a high-performing security team.
What You'll Do
In this role, you will:
Manage the day-to-day physical security operations for the assigned Microsoft corporate location.
Support the Regional Program Manager in ensuring high-quality security services and exceptional client satisfaction.
Develop, track, and present monthly operational reports, trend analyses, and metrics for business reviews.
Assist with staffing, scheduling, recruiting, onboarding, training, coaching, and retention of security personnel.
Implement performance metrics, scorecards, and reporting tools to drive operational effectiveness and continuous improvement.
Collaborate with Microsoft stakeholders, vendor partners, Global Security teams, and local leadership to support security initiatives and resolve operational concerns.
Coordinate security planning and support for special events, including access control, visitor management, logistics, and event security.
Perform additional duties as assigned.
What You'll Bring
Required Qualifications
High School Diploma or GED required; Associate's degree or higher preferred.
Ability to meet all applicable licensing and certification requirements for the assigned account and jurisdiction.
Minimum of 4 years of experience in security operations, military service, law enforcement, business management, or a related field.
Strong knowledge of physical security operations, security procedures, staffing management, reporting, and customer service delivery.
Reliable transportation and ability to work flexible schedules as business needs require.
Preferred Qualifications
Associate's degree or Bachelor's degree in Criminal Justice, Security Management, Business Administration, or a related discipline.
Previous management experience within corporate security, contract security, service operations, or program management environments.
Experience supporting enterprise-level or corporate technology clients.
Experience with Lenel access control systems, CCTV monitoring platforms, and 24/7 Security Operations Centers.
Professional certifications related to security management, emergency management, or business operations.
Skills & Competencies
Strong leadership and employee development skills.
Excellent customer service and client relationship management abilities.
Knowledge of physical security operations, procedures, and best practices.
Experience developing and implementing security policies, procedures, and post orders.
Ability to analyze operational and financial performance data and recommend improvements.
Strong scheduling, workforce management, and staffing oversight capabilities.
Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
Strong verbal and written communication skills.
Ability to interact effectively with executives, employees, clients, vendors, and diverse stakeholder groups.
Strong organizational, planning, and project management abilities.
Ability to manage multiple priorities simultaneously while meeting deadlines.
Sound judgment and problem-solving skills in fast-paced environments.
Ability to adapt to changing operational and client requirements.
Ability to lead through influence and foster a positive, team-oriented culture.
Why Join Securitas
When you join Securitas, you become part of a global organization committed to your success. We offer:
Competitive pay
Weekly pay
Comprehensive benefits for eligible employees
Paid training and professional development
Career advancement opportunities
Employee recognition programs
Supportive and inclusive work environment
Opportunity to work for the world's leading protective services company
Compensation Information
Pay Range: $80,000 to $85,000 Annually
Actual compensation is determined by factors including experience, qualifications, work location, applicable laws, and business needs.
Eligible employees may also receive benefits including:
Medical, dental, and vision insurance
Life and disability insurance
Paid time off
401(k) retirement savings plan
Employee assistance program
Additional voluntary benefits, where applicable
Work Environment
This position operates in a dynamic corporate security environment requiring strong leadership, customer engagement, and operational oversight. The role requires the ability to manage multiple priorities, handle sensitive and confidential information, interact with executives and stakeholders, and maintain professionalism during urgent or high-pressure situations.
Physical Requirements
Ability to sit, stand, walk, and move throughout corporate facilities.
Regular use of computers and security technology systems.
Ability to lift and carry up to 25 pounds occasionally.
Ability to maintain focus while monitoring security-related activities and responding to incidents.
Ability to travel locally as needed to support client operations and special events.
Security Operations Manager / Securitas Security/ Irving, Texas / TXDPS License #B01835
Make an Impact at Securitas USA
Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.
At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.
Integrity
We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.
Vigilance
We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.
Helpfulness
We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.
Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.
Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact PrivacyRequests@securitasinc.com.
