Retail Host

LEGOLAND • Orlando, FL • 1h ago

What you'll bring to the team

Job Summary:

Guest Experience Host Gateway North America Operations, Retail or Admissions Manager Non-Manager Non-Exempt The Guest Experience Host role provides excellent customer service to all guests entering the attraction by providing them with knowledge about all the products the attraction has to offer through positive guest interactions. Seeking exceptional guest interaction at every opportunity. There are four areas of an attraction where the Guest Experience Host can be assigned: Admissions, Retail, Guest Experience/Ride Operators, and Food and Beverage.

Key Responsibilities, depending on area assigned:

Greet and welcome guests with eye contact and a smile.

Answer questions about attraction ticket packages and pricing.

Direct and assist guests on kiosk purchases.

Sell/Scan tickets and annual passes at point of sale.

Learn and execute upselling sales targets.

Facilitate admission for groups, field trips, and birthday parties.

Deliver personalized interactions to guests.

Be "Guest Obsessed" and provide exemplary customer service.

Be the friendly face that welcomes customers.

Answer questions about products and provide recommendations for purchase.

Operate point of sale automated systems.

Stock merchandise.

Understand and explain menu offerings to guests and answer questions about food products.

Take orders and handle payment at point of sale.

Prepare food and drinks for guests.

Maintain food safety standards.

Achieve revenue goals and upsell sales targets.

Have a working knowledge on all rides/exhibits to deliver proper/correct information.

Operate the rides.

Usher and guides guests through attraction.

The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be expected within the scope and grading of the role.

Perform other duties as assigned.

Qualifications & Experience

Education and Experience:

Must be at least 16 years of age. Excellent customer service skills. Enthusiasm for representing the brand. Previous transactional experience with strong interpersonal skills is preferred. Fun, Positive attitude. Strong communication skills. Ability to work independently or as part of a team. Ability to deal with large crowds. Ability to prioritize multiple guests. Ability to maintain a high level of enthusiasm while doing repetitive work. Reliable and punctual.

Licenses and Certifications:

Ability to obtain related licenses or certification as may be required to perform the essential functions of the position or as required by law. - Ride Operators must be at least 18 years of age.

Benefits

Benefits of Joining Merlin Entertainments! ??

?? Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

?? Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

?? Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. ??

?? Recognition Programs and Rewards: Celebrate your achievements and hard work!

?? 401(k) Program: Save for the future with company matching contributions.

?? Tuition Reimbursement Programs: Get support for further education and career growth.

?? Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! ???

Pay Range

USD $15.00/Hr.

Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/13958/retail-host/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Software Powered by ICIMS (https://icims.help/candidate-faq)

Location (Country-State-City) US-FL-Orlando

Job ID 2026-13958

Employment Type Part-Time

Offer/Contract Type At Will (US Only)

Location Name SEA LIFE Orlando

Similar Jobs

Retail Sales Associate - Part Time

AutoZone, Inc. • Winter Springs, FL • 2h ago

Retail & Hospitality

Job Description AutoZone's store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, a...

2h ago

Go to Apply

Retail Sales Associate - Part Time

AutoZone, Inc. • Orlando, FL • 2h ago

Retail & Hospitality

2h ago

Go to Apply

Retail Sales Associate - Part Time

AutoZone, Inc. • Kissimmee, FL • 2h ago

Retail & Hospitality

2h ago

Go to Apply

Retail Sales Associate - Full Time

AutoZone, Inc. • Kissimmee, FL • 2h ago

Retail & Hospitality

Job Description AutoZone's store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, a...

2h ago

Go to Apply

Hotel Driver

Marriott • Lake Buena Vista, FL • 15h ago

Retail & Hospitality

Additional Information Job Number 26101733 Job Category Rooms & Guest Services Operations Location 1200 EPCOT Resort Boulevard, LAKE BUENA VISTA FL 32830, United States VIEW ON MAP ( https://www.google.com/maps?q=120...

15h ago

Go to Apply

Guest Environment Expert - Housekeeper

Marriott • Kissimmee, FL • 16h ago

Retail & Hospitality

Additional Information Job Number 26105896 Job Category Housekeeping & Laundry Location 6000 W. Osceola Parkway, KISSIMMEE FL 34746, United States VIEW ON MAP ( https://www.google.com/maps?q=6000%20W.%20Osceola%20Par...

16h ago

Go to Apply

Assistant Housekeeping Manager (NE)

Marriott • Kissimmee, FL • 19h ago

Retail & Hospitality

Additional Information Relocation Assistance Available! Job Number 26097658 Job Category Housekeeping & Laundry Location 6000 W. Osceola Parkway, KISSIMMEE FL 34746, United States VIEW ON MAP ( https://www.google.com...

19h ago

Go to Apply

Retail Stocking Supervisor

Harbor Freight Tools • Mount Dora, FL • 1d ago

Retail & Hospitality

184606BRJob Description: A Supervisor (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and be able to take pride in what you do...

1d ago

Go to Apply

ice! Christmas - Barista/Cafe & Market Attendant

Marriott • Kissimmee, FL • 1d ago

Retail & Hospitality

Additional Information ice! an Immersive Christmas Experience Seasonal Opportunity Job Number 26098223 Job Category Food and Beverage & Culinary Location 6000 W. Osceola Parkway, KISSIMMEE FL 34746, United States VIE...

1d ago

Go to Apply

Restaurant Events Specialist - Rosa Mexicano

Marriott • Lake Buena Vista, FL • 1d ago

Retail & Hospitality

Additional Information Job Number 26109278 Job Category Food and Beverage & Culinary Location 1500 Epcot Resort Boulevard, Lake Buena Vista FL 32830, United States VIEW ON MAP ( https://www.google.com/maps?q=1500%20E...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)