2027 Summer Analyst, Customer Experience (Related Ross)

Related • West Palm Beach, FL • 3h ago

Responsibilities

The Summer Customer Experience Analyst will be responsible for assisting the CX team to evaluate the current experience our visitors receive across our retail and office spaces and identify enhancements as well as opportunities for growth. Comparing current practices against other top hospitality operators and researching ways AI and advanced technologies can better streamline processes will also be asked of this position.

CX supports Retail, Office, and Residential departments , as well as the Related Life Program, Marketing activations and programming, and a number of other functions. This position will be expected to support events and other projects as needed, with a customer-centric mindset.

CX Market Research Capstone Project

The intern will be asked to present a detailed comparison of other designated retail shopping centers within Florida, noting their strengths and weaknesses as compared to our own multi-use spaces, and recommendations for any implementations . The analysis will include:

Gift card program

Amenities offered on-site, as well as which are free and which are paid

Concierge, if offered (comparable to our brand ambassadors)

Uniforms for onsite concierge, janitorial, valet, and security

Valet and parking options and processes

Anything else that was notable or memorable from the visit

This information will be used to evaluate CityPlace, Village Landing, BRiC , and as applicable, the Office Collection.

Additional daily duties may include:

Survey analysis of retail visitor and office tenant feedback

Support of CityPlace and Office event s

CX preparation for Village Landing

Qualifications

Current undergraduate junior with a target graduation date between December 202 7 - May 202 8

Actively pursuing a bachelor's degree in M arketing , Public Relations, Communications, or any other relevant field

A strong passion for hospitality

Exhibits a strong understanding of technical skills and job specific knowledge

Demonstrates clear and concise communication skills, both verbally and in writing

Self-Starter with a proactive approach to tackling tasks and challenges

Ability to navigate ambiguity and adapt to new challenged in a dynamic environment

Resume must include expected graduation month/year and GPA

Related Ross is not offering visa sponsorship for this position.

Please note that we review each application thoroughly. Unfortunately, due to a high volume of applicants, we cannot respond to everyone. If your qualifications match our needs, we will contact you directly about the summer internship program.

For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https://www.related.com/privacy-policy .

Overview

Related Ross is transforming urban life in West Palm Beach and Palm Beach County, creating opportunity for all who live and work here. For over two decades, the company has worked to develop dynamic neighborhoods that are innovative, vibrant and inclusive. With completed, in development and planned properties in West Palm Beach and new development activity emerging in Palm Beach County, Related Ross is making long-term investments to transform and support local communities and build growth in the region.

Related Ross is a West Palm Beach-based organization that recently emerged as an independent entity from within Related Companies. Formed in 1972, Related is one of the most prominent privately-owned real estate firms in the United States. Related owns and manages a premier portfolio of assets valued at over $100 billion , across major cities in the United States, including the 28-acre Hudson Yards neighborhood on Manhattan's West Side.

Related Ross believes in investing in its talent and cultivates a positive, team-oriented environment where every voice is valued. Employees are encouraged to boldly take on new challenges, transcend the status quo, and demonstrate a strong entrepreneurial spirit. In its relentless commitment to excellence, Related Ross works to foster an innovative approach in its team members so that they can positively impact the communities in which they conduct business.

Program Overview:

Our formal 9 to 10-week internship programs provide students with the opportunity to work on critical projects integral to our team's success. Interns work alongside some of the best mi nds in Real Estate, in an innovative, fast-paced environment and are expected to approach tasks and projects with dedication and initiative.

Our internship program connects students with industry leaders and provides foundational real estate knowledge through a speaker series and networking events. We focus on accelerating growth with hands-on professional development and training. Recognizing that real estate thrives on relationships, we create an engaging experience with volunteering, portfolio tours, and intern led activities, all designed to build collaboration and a connected cohort. #Ross #LI-RB1 #Onsite

Go to Apply

Share this job

Similar Jobs

Receptionist

Robert Half • Boca Raton, FL • 3h ago

Management & Administrative

Description We are looking for a detail-oriented Receptionist in Boca Raton, Florida. This Contract position is ideal for someone who enjoys creating a welcoming first impression, managing guest interactions, and coordin...

3h ago

Go to Apply

Sales Manager

Penske Automotive • West Palm Beach, FL • 1d ago

Management & Administrative

Palm Beach Toyota, a Penske Automotive Group dealership, is looking for a Sales Manager to join our team and deliver extraordinary customer experiences. JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create...

1d ago

Go to Apply

Head of Global Customer Operations Strategy & Chief of Staff

RELX INC • Boca Raton, FL • 1d ago

Management & Administrative

Home based-Ohio Newfoundland and Labrador Homebased Mexico City New Brunswick_HomeBased Nebraska Puerto Rico Nevada New Hampshire Quebec New Jersey New Prince Edward Island Homebased Saskatchewan_Homebased New Mexico Nor...

1d ago

Go to Apply

Security Officer Armed Part Time Badge Operations

Allied Universal • Hobe Sound, FL • 1d ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

1d ago

Go to Apply

Security Officer Part Time Access Desk

Allied Universal • Loxahatchee, FL • 1d ago

Management & Administrative

1d ago

Go to Apply

Pricing Analytics Manager

PwC • Boca Raton, FL • 1d ago

Management & Administrative

The Opportunity As a Pricing Analytics Manager, you will specialize in providing consulting services focused on pricing strategies and profitability analysis. You will analyze pricing models, assess customer profitabilit...

1d ago

Go to Apply

Security Officer - Armed Overnight Country Club

Allied Universal • North Palm Beach, FL • 2d ago

Management & Administrative

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

2d ago

Go to Apply

Security Officer Customer Service

Allied Universal • Boca Raton, FL • 4d ago

Management & Administrative

4d ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • Delray Beach, FL • 4d ago

Management & Administrative

Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $16.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules betwee...

4d ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • Boynton Beach, FL • 4d ago

Management & Administrative

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)