Back to Jobs search

Excell - Customer Service Representative

Ultralife Corporation • Missouri City, TX • 6h ago

Full-time Regular

Clerical

Missouri City, TX, US

Salary Range: $30.00 To $31.00 Annually

About us

Excell Battery an Ultralife Company is a global leader in the design and manufacture of advanced power solutions, communications, and electronics systems. We serve customers across the government and defense, medical, safety and security, energy, industrial, and robotics markets. With operations throughout the Americas, Europe, and Asia, we are strategically positioned to support customers around the world.

Position Summary

The Customer Service Representative role is a key link between our company operations and our customers. With an in-depth understanding of our processes and systems, a customer service representative will be responsible for providing internal and external customers prompt and accurate service by accessing information from multiple sources within the organization. Reps should be building relationships by answering questions, providing guidance, removing obstacles, and resolving issues.

Essential Responsibilities:

Customer Support: Provide timely and effective support to customers via phone, email, and chat.

Issue Resolution: Address and resolve customer inquiries, complaints, and issues with professionalism and empathy.

Order Entry: Enter Customer Purchase orders into ERP system

Logistics Coordinator: Work with shipping and production to schedule, coordinate, and expedite customer orders including working with various freight forwarders to ship products around the world.

Invoicing: Invoice orders as they are shipped to customers

Administration Duties: Other duties as required to maintain excellent customer service

Team Collaboration: Work closely with other team members, including outside sales representatives, to ensure a seamless customer experience.

Follow-Up: Ensure follow-up on unresolved issues and customer inquiries.

Qualifications:

HS diploma or equivalent

Experience in a similar @type of customer service position (previous Sales Support or Sales experience is strongly preferred).

Professional, business-oriented approach while maintaining customer focus.

Experience with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems preferred.

Excellent communication skills, both written and verbal.

Professional, business-oriented approach while maintaining customer focus.

Strong analytical and problem-solving skills.

Why Join Ultralife?

At Ultralife, you'll join a collaborative team where your contributions directly impact the company's financial operations and customer experience. We value accountability, continuous improvement, and teamwork while providing opportunities for professional growth within a global organization.

Equal Opportunity Employer

Ultralife Corporation is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees are valued and respected. We celebrate diversity and provide equal employment opportunities to all qualified applicants.

If you require reasonable accommodation during the application process, please contact Human Resources at 315-332-7100.

Compensation

The anticipated pay range for this position is intended as a general guideline and is not a guarantee of compensation. Individual offers are based on several factors, including job responsibilities, education, experience, knowledge, skills, internal equity, market data, and applicable law.

Similar Jobs

Area Manager

Marriott • Katy, TX • 2h ago

Management & Administrative

Additional Information Job Number 26099615 Job Category Property Leadership Location 22100 Grand Corner Dr., KATY TX 77494, United States VIEW ON MAP ( https://www.google.com/maps?q=22100%20Grand%20Corner%20Dr.%2C%20KATY...

2h ago

Go to Apply

Customer Service Representative

Arrow Exterminators, Inc. • Houston, TX • 6h ago

Management & Administrative

Houston, TX, USA | 6021 - Houston TX | 16-18 per hour | Full Time Customer Service Representative Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service suppor...

6h ago

Go to Apply

Indirects Manager

Bechtel Corporation • Houston, TX • 10h ago

Management & Administrative

Requisition ID: 299485 Relocation Authorized: National - Single Telework Type: Full-Time Office/Project Work Location: Houston, TX Extraordinary teams building inspiring projects: Since 1898, we have helped customers com...

10h ago

Go to Apply

AML and Sanctions - Fenergo Product Consultant - Manager

PwC • Houston, TX • 11h ago

Management & Administrative

The Opportunity As an AML and Sanctions - Fenergo Product Consultant - Manager, you will leverage data and analytics to provide strategic insights and drive informed decision-making for clients. Within our Risk & Reg...

11h ago

Go to Apply

Sales Manager

Marriott • Katy, TX • 14h ago

Management & Administrative

Additional Information Job Number 26103981 Job Category Sales & Marketing Location 25330 Kingsland Blvd., KATY TX 77494, United States VIEW ON MAP ( https://www.google.com/maps?q=25330%20Kingsland%20Blvd.%2C%20KATY%2...

14h ago

Go to Apply

Manufacturing Manager

Powell Industries, Inc. • Houston, TX • 14h ago

Management & Administrative

The Manufacturing Manager oversees the production process in a manufacturing facility. They are responsible for planning, organizing, and coordinating the manufacturing operations to ensure efficient and timely productio...

14h ago

Go to Apply

Building Automation Service Sales Intern

Siemens • Houston, TX • 15h ago

Management & Administrative

Job Family: Buildings Req ID: 523370 Smart Buildings Automation Service Sales Internship Location: Houston, Texas Undergraduate : Rising Junior Duration: 10 weeks Start Dates: May 17, May 24, June 7, or June 14, 2027 Hou...

15h ago

Go to Apply

Project Manager - Pipeline & Gas Facilities

ENTRUST Solutions Group • Houston, TX • 15h ago

Management & Administrative

Description We're seeking a Project Manager to join our team and drive success across complex projects. This role offers the opportunity to work on impactful initiatives, collaborate with top talent, and build lasting cl...

15h ago

Go to Apply

Head of Global Customer Operations Strategy & Chief of Staff

RELX INC • Houston, TX • 16h ago

Management & Administrative

Home based-Ohio Newfoundland and Labrador Homebased Mexico City New Brunswick_HomeBased Nebraska Puerto Rico Nevada New Hampshire Quebec New Jersey New Prince Edward Island Homebased Saskatchewan_Homebased New Mexico Nor...

16h ago

Go to Apply

Pricing Analytics Manager

PwC • Houston, TX • 1d ago

Management & Administrative

The Opportunity As a Pricing Analytics Manager, you will specialize in providing consulting services focused on pricing strategies and profitability analysis. You will analyze pricing models, assess customer profitabilit...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)