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Customer Experience Specialist

Robert Half • Sand Springs, OK • 1h ago

Description

Job Title: Customer Experience Specialist

Location: Sand Springs (Tulsa), OK

Schedule: Monday - Friday, 8:00 AM - 5:00 PM (100% Onsite)

Pay: $24-$28/hour (DOE)

Job Type: Temp-to-Hire

Position Overview:

We are seeking a knowledgeable and customer-focused Customer Experience Specialist to support a dynamic Customer Service team. This role is responsible for delivering exceptional service to both internal and external customers, resolving complex issues, and supporting key initiatives that enhance the overall customer experience. The ideal candidate brings strong product knowledge, problem-solving skills, and the ability to thrive in a fast-paced, team-oriented environment.

Key Responsibilities:

Serve as a full-time Customer Service Representative managing assigned accounts, customers, and Account Managers

Process customer orders, revisions, and returns via phone, email, and other channels in accordance with company procedures

Communicate pricing, shipping timelines, delays, and order details clearly and accurately to customers

Confirm pricing on all orders and maintain accurate order documentation

Respond to general inquiries and route calls to the appropriate departments

Resolve escalated customer issues while collaborating with internal teams including Operations, Sales, and Procurement

Support and implement customer service initiatives, process improvements, and procedural updates

Identify opportunities to enhance orders by consolidating or suggesting additional products

Maintain strong knowledge of company products, processes, and systems

Partner with the Commercial team to meet and exceed customer expectations

Participate in monthly quality and team meetings

Requirements

Qualifications:

High School Diploma or GED required; Bachelor's degree in Business, Supply Chain, or related field preferred

5+ years of customer service experience, preferably in a distribution or similar environment

Proven ability to handle and resolve complex customer issues

Strong communication, problem-solving, and organizational skills

Experience with ERP systems such as AS400 or similar platforms

Ability to work collaboratively and manage multiple priorities in a fast-paced environment

Additional Requirements:

Successful completion of background check, E-Verify, and pre-employment drug screening

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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