Centralized Account Manager

RCN Telecom Services, LLC • Bath, PA • 5h ago

A Day in the Life of the Centralized Account Manager:

The Centralized Account Manager (CAM) is responsible for assisting the Business Solutions Team and supporting contracted customers. Ensures a first class service experience across all Astound markets.

Support all Direct and Indirect Sales teams with serviceability requests and proposal management.

Responsible for customer satisfaction by resolving billing, service, and product issues directly or coordinating resolution with internal groups.

Engage operational teams to define and assess metrics and ensure customer service levels are met.

Assist in the management and execution of commission plans of indirect agent members across Business Solutions markets.

Enhance and educate customers on brand and service capabilities.

Build and maintain strong relationships across business units.

Collections: track and maintain a minimum level of possible bad debt.

Renewals: track strategic contracts and engage in renewal discussions.

Maintain customer contact databases including Ni2, Sugar CRM and ICOMS.

Support contracted customers with move, add, change and disconnect requests.

Other duties as assigned.

What you bring to the table:

3-5 years experience in telecommunications with service and customer management experience.

High energy level and ability to respond to customer issues and escalations.

Excellent presentation and communication skills.

Strong organizational development, project management and process improvement skills.

Demonstrates honesty and confidentiality.

Entrepreneurial mindset with ability to solve complex issues.

Ability to operate effectively in a dynamic environment.

Strong telephone, written and in-person communication skills.

Strong problem-solving skills and big-picture thinking.

Ability to remain composed during challenging situations.

Ability to work independently with little supervision.

High school diploma or equivalent required; bachelor's degree or equivalent experience preferred.

Proficiency with Microsoft Word, Excel, and PowerPoint.

We're Proud to Offer a Comprehensive Benefits Package Including:

401k retirement plan, with employer match

Insurance options including: medical, dental, vision, life and STD insurance

Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization

Floating Holiday: 40 hours per year

Paid Holidays: 7 days per year

Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws

Tuition reimbursement program

Employee discount program

*Benefits listed above are for regular full-time position

Base Salary:The base salary range for this position is $50,000 - $55,000annually, plus opportunities for bonus and benefits, if applicable. The base pay rangerepresentsthe low and high end of the hiring range for this job.Actual pay will vary and may be above or below the range based onvarious factorsincluding but notlimited to relevant skills, experience, and capabilities.

Our Mission Statement:

Take care of our customers
Take care of each other
Do what we say we are going to do
Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

About Astound:

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Similar Jobs

Community Liaison & Business Development Manager - Pennsylvania Residents only

Abound Health Group, LLC • Allentown, PA • 1h ago

Management & Administrative

Abound Health is seeking a Community Liaison & Business Development Manager to join our Growth team reporting to the Chief Growth Officer. In this role, you will expand and strengthen referral networks, generate new...

1h ago

Go to Apply

Senior Administrative Assistant - Global Operations - 5466

Lutron Electronics Co., Inc. • Coopersburg, PA • 2h ago

Management & Administrative

Lutron Electronics Company, Inc Senior Administrative Assistant - Global Operations US-PA-Coopersburg Job ID: 2026-5466 # of Openings: 1 Category: Administrative/Clerical Corporate Headquarters Overview Lutron is seeking...

2h ago

Go to Apply

administrative assistant

Gardner Cryogenics • Allentown, PA • 2h ago

Management & Administrative

At Air Products, we reimagine what's possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together - where every vo...

2h ago

Go to Apply

Sr Manager, Process Development

NOKIA OF AMERICA CORPORATION • Allentown, PA • 5h ago

Management & Administrative

The Senior Manager, Process Development will oversee assembly process development and transfer to manufacturing of Nokia's optoelectronic products. He or she will lead a diverse group of strong engineering individual con...

5h ago

Go to Apply

national accounts manager

Core and Main • Allentown, PA • 5h ago

Management & Administrative

Based in St. Louis, Core & Main is a leader in advancing reliable infrastructure with local service, nationwide. As a specialty distributor with a focus on water, wastewater, storm drainage and fire protection produc...

5h ago

Go to Apply

Customer Service Associate II

Dollar Tree • Stroudsburg, PA • 1d ago

Management & Administrative

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our...

1d ago

Go to Apply

Human Resources Generalist

Aston Carter • Allentown, PA • 2d ago

Management & Administrative

Job Title: Human Resources GeneralistJob Description The Human Resources Generalist provides comprehensive administrative and transactional support to employees and the Human Resources function. This role focuses on payr...

2d ago

Go to Apply

Human Resources Generalist

Aston Carter • Allentown, PA • 2d ago

Management & Administrative

2d ago

Go to Apply

Sr Channel Marketing Manager - 12398

B Braun Medical Inc • Bethlehem, PA • 2d ago

Management & Administrative

B. Braun Medical, Inc. Company: B. BRAUN MEDICAL (US) INC Job Posting Location: Bethlehem, Pennsylvania, United States Functional Area: Marketing Working Model: Remote Days of Work: Wednesday, Tuesday, Friday, Thursday,...

2d ago

Go to Apply

2027 Guardian Summer Intern, HR Technology Knowledge Management & AI Operations

Guardian Life • Bethlehem, PA • 3d ago

Management & Administrative

Hybrid - In office 3 days per week Bethlehem Full time R000110260 Our 2027 Summer Internship Program is a paid 10-week learning experience where you will be immersed in the daily environment of a thriving global financia...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)