Account Manager I - ArcBest

ArcBest • Milwaukee, WI • 6h ago

Job Description

Account Managers grow and maintain profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers.

Responsibilities

Develop sales strategies and a comprehensive understanding of customers' business models

Identify customer challenges; develop and implement solutions to create opportunities

Make sales calls and presentations to customers of all sizes

Manage business relationships and entertain customers

Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs

Conduct calls and face-to-face meetings with customers

Aggressively pursue customers using networking, social media, customer referrals, etc.

Obtain and develop new accounts utilizing Company techniques and methods

Maintain and grow expertise of ArcBest service offerings

Collaborate with customers, front-line management, and various ArcBest departments

Negotiate service requirements and prices; establish service packages

Create service solutions for customers' unique business problems, and initiate pricing

Assist in collection process and cargo claim prevention, as needed

Maintain accurate territory account information in ArcBest database

Complete monthly sales audit reports and expense reports, as company guidelines require

Complete itinerary and call report as required by Company guidelines and IRS regulations

Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share

Exhibit excellent customer service

Maintain a positive, customer-focused attitude in a highly intense environment

Interact with all employees and customers in a professional and courteous manner

Work in a team setting to accomplish goals

Other duties and projects, as assigned

Requirements

Education:

Bachelor's Degree, preferred

Relevant experience will be considered.

Experience:

Transportation industry and related sales experience, preferred

Computer Skills:

Proficient in Microsoft Office Suite.

Certifications:

Current and legal driver's license to operate motor vehicle.

Additional Requirements:

Knowledge of business solutions, competitors, and decision makers, preferred

Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred

Competencies:

Account Management

ArcBest Systems & Solutions

Client Relationship Management

Embracing Challenge

Managing Multiple Priorities

Negotiating

Sales Proposals and Presentations

Selling

Other Details

Work Hours:

Generally, Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events.

Travel Requirements:

Minimal (0%-25%)

Compensation:

This is a salary position paid biweekly.

Variable compensation is included.

About Us

ArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across 250 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.

Our people make the difference. From customer service and operations to technology, sales and logistics professionals, every employee plays a role in supporting customers and solving complex logistics challenges. It's the kind of people-first culture that's earned recognition as a Best Company to Work For by U.S. News & World Report and one of America's Best Employers for Company Culture by Forbes.

At ArcBest, you're part of a team grounded in our core values: Creativity, Integrity, Collaboration, Growth, Excellence and Wellness. Whether you're starting your career or bringing years of experience, you'll find opportunities to learn, grow and make an impact.

An Equal Opportunity Employer M/F/Vet/Disability

ArcBest

Go to Apply

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