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Technical Writer

Pacific Gas and Electric Company • San Ramon, CA • 1h ago

Requisition ID # 174482

Job Category: Engineering / Science

Job Level: Individual Contributor

Business Unit: Energy Delivery

Work Type: Hybrid

Job Location: San Ramon

Position Summary:

Translate complex procedural information based on business requirements and standards into user-friendly references such as Policy and Procedures, user manuals and job aids. Collaborating with and gathering information from internal and external clients to develop documentation that is easy to understand and use. Performs document editing, editing written materials prepared by other writers, document lifecycle management, basic web setup and document publishing.

This job is also eligible to participate in PG&E's discretionary incentive compensation programs

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

A reasonable salary range is:

Bay Area Minimum: $78k.

Bay Area Maximum: $116k.

&/OR

California Minimum: $74k.

California Maximum: $110k.

Job Responsibilities:

Full understanding of technical/professional concepts

Selects from different methods, approaches and tactics to achieve documentation goals and needs

Receives little instruction on day-to-day work Supervisor sets priorities and reviews work as needed.

Major Responsibilities Include:

Policy and procedures development and management

Provide operational consulting for document/content development for internal/external clients.

Design, develop, and manage SharePoint sites for Policy and Procedures

Design document management and retention processes and maintain departmental document systems.

Create Policy and Procedures, user manuals, training materials, job aids, and quick reference guides

Use PG&E GDI (Guidance Document Initiative) standards in developing Policy and Procedures

Editing documentation for content and compliance

Project Management

Write task analyses and documentation plans to establish project goals, content, parameters, and deadlines in relation to new technical document

Project manages policy and procedure, user manuals, training materials, job aids, and quick reference guides development. Tracks deliverables, schedules, and resource requirements in project plan.

Document Lifecycle

Interviews and collaborates with subject matter experts, develops document content, applies GDI principals, facilitates document reviews and revisions, and manages ongoing documentation issues and lifecycle.

Documentation reviews ensure technical accuracy, quality, and business compliance

Produces final documents as defined in the documentation plan and creates and maintains document and systems.

Deliverables

Take complex technical information and make it clear and easy-to-understand for a non-technical audience.

Produces manuals and guides, including administration, configuration, installation, operation, standards, guidelines, procedure, process, and user.

Develop procedures and service level agreements (SLAs) in relation to document management

Develops Word, Excel, and PowerPoint templates.

Develops graphics, flowcharts and organization charts

Qualifications:

Minimum:

BA/BS in English, Technical Writing, or related field or equivalent work experience; minimum of 2 years of related work experience.

Two years of related work experience

Desired:

Experience in content management, process improvement, and project management in the development of a wide range of business documentation deliverables.

Proficient in documentation technologies and processes.

Written and oral communication skills.

Proficient in the use of MS Office and SharePoint.

Ability to work independently and as part of a team.

Purpose, Virtues and Stands

Our Purpose explains "why" we exist:

Delivering for our hometowns

Serving our planet

Leading with love

Our Virtues capture "who" we need to be:

Trustworthy

Empathetic

Curious

Tenacious

Nimble

Owners

Our Stands are "what" we will achieve together:

Everyone and everything is always safe

Catastrophic wildfires shall stop

It is enjoyable to work with and for PG&E

Clean and resilient energy for all

Our work shall create prosperity for all customers and investors

More About Our Company

EEO

Pacific Gas and Electric Company is an Equal Employment Opportunity employer that actively pursues and hires a workforce that reflects the hometowns we serve. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Employee Privacy Notice The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice

PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.

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