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Senior Systems Engineer (Production Support)

Syms Strategic Group, LLC (SSG) • Shepherdstown, WV • 10h ago

Syms Strategic Group (SSG) is seeking a talented Senior Systems Engineer (Production Support)

Location: Remote

Department: Veterans Affairs (VA)

Type: Full Time

Min. Experience: Experienced

Security Clearance Level: Public Trust (MBI)

Salary Range: $85,389 - $116,975

If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review.

Military Veterans are highly encouraged to apply!

Essential Duties and Responsibilities

Perform high-level, day-to-day operational support of complex application cloud systems

Develop solutions to routine technical problems of limited scope

Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained

Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system

Accurately document problems in logging and discrepancy reporting tools

Work directly with the customer in most aspects of the day-to-day activities

Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required

Communicate with users and senior management the status of key problem statuses

Perform maintenance/installation of computing infrastructure

Implement continuous improvement methodology through the use of IT systems or procedure

Maintain inventory of system assets

Ensure compliance with VA standards and security policies

Provide documentation, training, and additional duties as assigned

Required Skills and Experience

Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch

Proven track record of managing and maintaining large-scale production systems

Strong proficiency in Linux/Unix and Windows operating systems

Experience with system administration tasks including user management, permissions, and system monitoring

Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management

Experience with automation tools like Ansible, Puppet, Chef, or SaltStack

Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as Cloud Formation

Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch

An ability to troubleshoot and optimize system performance and reliability

An understanding of network protocols of network protocols, firewall configurations, and Virtual Private Network (VPN) setup

Experience with network monitoring and diagnostic tools

Experience with secure best practices for production systems

Experience with implementing security measures, conducting audits, and ensuring compliance with industry standards

Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS

Knowledge of database performance tuning and backup/recovery processes

Knowledge of CI/CD pipelines

Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy

Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues

Excellent communication and interpersonal skills with the ability to work effectively in cross-functional teams

An ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment

Strong attention to detail to ensure system stability and data integrity

An ability to quickly adapt to new technologies and processes

A willingness to be on-call for production system support as required

Strong documentation skills for maintaining system configurations, processes, and procedures

An ability to manage and contribute to multiple projects, ensuring timely completion and quality results

An ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations

Professional Certifications None required

Years of Professional Experience 8+ years of experience in systems engineering or a related field, particularly in production environments

3+ years of experience with SQL query and monitoring

Desired experience Electronic Data Interchange X.12 (EDI) Medical Claims

X.12 medical claims (837, 834, 277, etc)

Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect)

Formal Education Bachelor's degree in Computer Science, Information Technology, Systems Engineering, or a related field

Citizenship Requirement U.S. Citizenship required for this specific opportunity

Security Clearance Requirements Must possess or qualify for a Public Trust (MBI)

CRITICAL NOTES:

SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered.

Recruiters or Third parties will not be considered.

This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered.

This is a W-2 position

All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions

As part of our screening process, you will be requested to provide a link to your LinkedIn profile

U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.

Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.

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