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Director of Operations

Cotton Holdings • New York, NY • 2h ago

Department: Restoration

Employment Type: Full Time

Location: New York, NY

Description

The Director of Operations is responsible for overseeing daily operational activities, ensuring regulatory compliance, driving profitability, and supporting strategic business growth. This role partners closely with senior restoration leadership to execute operational and business strategies while leading production, procurement, financial management, and team development. The Director of Operations ensures that operational systems, processes, and performance standards support company goals and customer commitments.

Key Responsibilities

Oversee production, procurement, and planning of daily operations

Ensure timely, accurate, and compliant management of work order processes, business information, and licensing requirements

Maintain compliance with federal, state, and local regulations

Coordinate with the sales management team to fulfill customer commitments and participate in select sales efforts when needed

Provide operational support to office personnel, technicians, and sales associates, including escalation management and technical guidance

Monitor operational and compliance metrics, including KPIs and production quality standardsTrack, escalate, and resolve operational issues in a timely manner

Influence vendor selection and manage vendor and subcontractor relationships

Approve expenses and purchases for direct reports

Communicate operational updates and process changes across the organization

Ensure health and safety regulations are followed

Review financial data, manage budgets, forecasts, and budget adjustments to improve profitability

Improve operational systems and processes and lead training for new initiatives and technology implementations

Plan, schedule, and review workload and manpower to ensure cost-effective achievement of targets

Recruit, train, supervise, and develop staff as needed

Lead and mentor team members to support growth, accountability, and performance

Skills, Knowledge and Expertise

Work Experience

10+ years of experience in operations, restoration, construction, or a related field.

3-5 years of experience in a similar operational leadership role

Demonstrated experience in budgeting, forecasting, and financial management

Experience negotiating with suppliers, subcontractors, and vendors

Restoration industry experience strongly preferred

Skills

Strong leadership and team management skills

Excellent written and verbal communication skills

Strong problem-solving and analytical abilities

Ability to manage time, priorities, and workload effectively

Ability to influence and hold senior leaders accountable

Strong organizational and planning skills

Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Experience using Xactimate and XactAnalysis, including reporting tools

Ability to present training materials and communicate effectively with groups

Education

Bachelor's degree in Business Administration, Operations Management, Finance, or a related field preferred

Equivalent professional experience may be considered in place of a degree

Professional Licenses, Accreditations and Certifications

Valid driver's license required with an acceptable driving record in accordance with Cotton's policy.

Knowledge

Understanding of business and financial principles

Knowledge of operations management and organizational improvement

Familiarity with federal, state, and local regulatory requirements

Knowledge of consumer psychology and organizational behavior

Strong understanding of restoration industry operations

Personal Traits and Attributes

Strong leadership presence with the ability to motivate and engage teams

High level of accountability and integrity

Strategic thinker with a hands-on approach

Results-driven and performance-focused

Adaptable and responsive in a fast-paced environment

Languages

English Required; Bilingual (Spanish/English) preferred

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