Position Overview
The Lead Warehouse Technician (WO) leads advanced equipment handling and logistics operations, incorporating modern technology and automation systems while supervising warehouse personnel. This role combines traditional warehouse management with emerging technological solutions to optimize operations and ensure maximum efficiency. This role reports directly to the Supervisor of Warehouse Operations or the Manager of Warehouse Operations.
Key Job Responsibilities
Inbound/Outbound Order Processing
Utilize advanced Warehouse Management Systems (WMS) to efficiently process receiving, shipping, and labeling of products
Execute quality control processes using AI-driven defect detection systems and random inspections
Implement lean management principles to optimize inventory control and reduce waste
Utilize real-time inventory tracking systems and IoT devices for accurate stock management
Logistics and Transportation:
Process shipments using automated systems for small parcel, LTL, and fleet deliveries
Operate and interact with modern warehouse equipment, including automated guided vehicles (AGVs) and automated storage systems
Maintain proficiency in operating traditional equipment such as forklifts, reach trucks, and powered pallet jacks
Utilize route optimization software and real-time tracking systems for efficient delivery management
Safety:
Conduct comprehensive safety checks using digital inspection tools and IoT-enabled equipment monitoring
Participate in regular safety training programs, including updated OSHA certifications
Follow ergonomic best practices and proper lifting techniques to prevent workplace injuries
Maintain hazard communication (HazCom) compliance and emergency response preparedness
Warehouse Housekeeping:
Implement 5S principles (Sort, Set in order, Shine, Standardize, Sustain) for workspace organization
Perform preventive maintenance using predictive analytics and IoT-enabled monitoring systems
Maintain cleanliness standards in accordance with modern warehouse practices
Support sustainable and eco-friendly warehouse practices
Customer Service:
Conduct comprehensive safety checks using digital inspection tools and IoT-enabled equipment monitoring
Participate in regular safety training programs, including updated OSHA certifications
Follow ergonomic best practices and proper lifting techniques to prevent workplace injuries
Maintain hazard communication (HazCom) compliance and emergency response preparedness
Customer Service & Staff Supervision:
Mentor warehouse staff, fostering a collaborative and high-performing team environment.
Act as the primary point of contact for resolving escalated customer service issues related to warehouse operations.
Collaborate with cross-functional teams to address operational challenges and improve service delivery.
Drive a customer-centric approach by ensuring timely and accurate order processing and delivery.
Job Qualifications
High School diploma or GED
1-3 years of warehouse experience with exposure to modern warehouse technologies
Demonstrated proficiency in operating warehouse equipment and safety protocols
Physical ability to lift 50+ lbs and perform warehouse tasks following ergonomic guidelines
Technical Skills
Experience with modern Warehouse Management Systems (WMS) and inventory control software
Proficiency in using RF scanners, barcode systems, and RFID technology
Basic understanding of automation and robotics in warehouse operations
Competency in Microsoft Office and warehouse-specific software applications
Preferred Qualifications
Technical certification in warehouse operations or related field
Experience with automated warehouse systems and IoT devices
Certified Maintenance and Reliability Technician (CMRT) certification
Knowledge of lean management principles and continuous improvement methodologies
Soft Skills
Strong problem-solving abilities and analytical thinking
Excellent communication skills for cross-functional collaboration
Adaptability to new technologies and processes
Commitment to safety and quality standards
Team-oriented mindset with strong customer service focus
Competency Group
Deliver World Class Service
Hospitality
Ownership
Do The Right Thing
Instills Trust
Safety Conscious
Drive Results
Action Oriented
See The Big Picture
Tech Savvy
Value People
Communicates Effectively
*Identifies the physical requirements that team members perform without assistance.
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting: 6-8 hours per day
Standing: 2-3 hours per day
Walking: 0-1 hour per day
Stooping: 0-1 hour per day
Crawling: 0-1 hour per day
Kneeling: 0-1 hour per day
Bending: 0-1 hour per day
Reaching (above your head): 0-1 hour per day
Climbing: 0-1 hour per day
Grasping: 0-1 hour per day
Lifting Requirements
0 - 15 lbs*: Frequently
16 - 50 lbs*: Frequently
51 - 100 lbs: Never
Over 100 lbs: Never
Carrying Requirements
0 - 15 lbs*: Frequently
16 - 50 lbs*: Occasionally
51 - 100 lbs: Never
Over 100 lbs: Never
Auditory/Visual Requirements
Close Vision: Continuously
Distance Vision: Frequently
Color Vision: Continuously
Peripheral Vision: Occasionally
Depth Perception: Occasionally
Hearing: Continuously
Pushing/Pulling Requirements
0 - 15 lbs*: Occasionally
16 - 50 lbs*: Occasionally
51 - 100 lbs: Never
Over 100 lbs: Never
*Identifies the physical requirements that team members perform without assistance.
Team members must be able to meet the physical demands above to successfully perform the essential job functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Warehouse
Work is performed in a modern warehouse environment and occasionally at event venues. The warehouse environment may include exposure to outdoor temperatures, dust, dirt, and other environmental factors. Team members must adhere to appearance guidelines as defined by the company, both in the warehouse and when representing the organization at venues or during travel.
The work environment incorporates industry best practices to ensure safety and efficiency, including:
Climate control systems in designated areas to mitigate extreme temperatures and improve worker comfort.
Dust and air quality management systems, such as industrial air filtration, to reduce exposure to airborne particles.
Ergonomic workstations and lifting aids to minimize physical strain and reduce the risk of musculoskeletal injuries.
The working conditions may vary between moderately quiet to noisy volumes, depending on the tasks being performed and the equipment in use. Team members will frequently interact with high-end audio-visual equipment, electrical components, and automated systems, requiring adherence to strict safety protocols.
Work schedules may include irregular hours, on-call status, and shifts during days, evenings, weekends, and holidays to meet operational demands. Team members are expected to follow safety guidelines and participate in regular training programs to maintain a safe and productive work environment.
LI-AM1
INDWARE
Hourly Pay Range: $18.00 - $20.34
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
