Shipping Lead

Genesis Seating • Grand Rapids, MI • 2h ago

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Equal Employment Opportunity/Veterans/Disability Employer

Shipping Lead

REPORTS TO: Warehouse Supervisor

Hours: 7AM-3:30PM Mon-Fri, with overtime as needed.

SUMMARY:* The Shipping Lead is responsible for leading and coordinating all shipping operations while serving as the primary owner of shipment accuracy, on-time delivery performance, outbound material flow, carrier coordination, and shipping process execution. This position is accountable for ensuring customer orders are processed, documented, and shipped accurately and efficiently while maintaining a safe, organized, and productive shipping operation. The Shipping Lead is expected to proactively identify and resolve issues, implement process improvements, and provide hands-on leadership by working alongside associates to support customer delivery objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Includes the following:

Lead and coordinate all shipping operations at both Genesis West and East, ensuring customer orders are processed, staged, loaded, and shipped accurately and on time.

Serve as the primary owner of on-time delivery performance, shipment accuracy, and outbound material flow.

Coordinate outbound shipments and customer delivery requirements with Production, Customer Service, Planning, and Warehouse Operations to ensure customer commitments are achieved.

Monitor and manage shipping schedules, delivery forecasts, and shipment priorities to proactively address risks and meet customer expectations.

Maintain shipping accuracy and system integrity through accurate ERP/MRP transactions, shipping records, and inventory verification activities.

Coordinate and oversee carrier relationships, freight scheduling, shipment tracking, and transportation activities to ensure efficient and cost-effective deliveries.

Drive operational performance and problem resolution by identifying shipping, inventory, delivery, and customer service issues and implementing effective corrective actions.

Develop and implement process improvements that enhance shipping efficiency, shipment accuracy, customer satisfaction, and overall operational performance.

Provide hands-on leadership by working alongside associates, directing priorities, assigning work, and ensuring tasks are completed safely, accurately, and on time.

Train, coach, and develop associates on shipping procedures, customer requirements, packaging standards, documentation requirements, equipment operation, and safety practices.

Review and verify shipping documentation, including bills of lading, packing slips, labels, export documentation, and related shipping records to ensure compliance and accuracy.

Coordinate and support export shipping activities, including carrier requirements, documentation, and compliance processes.

Partner with the Warehouse Supervisor to establish priorities, develop standard work, implement new processes, and support continuous improvement initiatives.

Provide feedback and recommendations regarding associate performance, shipping efficiency, delivery performance, and process improvements.

Operate and oversee the safe use of powered industrial equipment, including sit-down and stand-up forklifts, electric pallet jacks, and other material ha

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