Customer Experience Lead - Full Time

Burlington • Vero Beach, FL • 8h ago

If you want an exciting job with one of the largest off-price retailers in the nation, join the Burlington Stores team as a Full-Time Customer Experience Lead !

Overview:

As a Customer Experience Lead, you'll play a key role in delivering a positive and engaging shopping experience for our customers. You'll help drive front-end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve our customers.

This is a hands-on leadership role where you'll work closely with store leadership to keep operations running smoothly while modeling Burlington's core values and customer-first mindset.

What You'll Do

Lead by example to deliver excellent customer service across the store

Support and coordinate daily front-end operations, including checkout flow and line management

Direct associates during your shift, adjusting priorities to meet business needs

Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)

Help resolve customer concerns and escalate issues when needed

Ensure workload tasks, recovery, and merchandising standards are completed

Perform opening and/or closing duties as assigned

Support proper scheduling of breaks and front-end coverage

Troubleshoot routine register or transaction issues to minimize service disruptions

Partner with store leadership to identify and address service or execution opportunities

Assist with merchandise flow and maintain organization in stock and support areas

Reinforce company policies, safety standards, and operational procedures

What We're Looking For

A strong customer service mindset with a passion for helping others

Ability to lead, coach, and motivate associates in a fast-paced environment

Strong communication and problem-solving skills

Ability to stay organized and adjust priorities quickly

Team-oriented with the ability to build positive working relationships

Attention to detail and commitment to operational accuracy

Flexibility to work a schedule that includes nights, weekends, and holidays

Experience:

1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)

Come join our team. You're going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $16.00 per hour -$16.00 per hour

Location 01363 - Vero Beach Posting Number P1-6248550-1 Address 5950 20th Street Zip Code 32966 Position Type Regular Full-Time Career Site Category Store Associate Position Category Retail Store Base Pay $16.00 - $16.00 per hour

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