Who We Are
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world's technology.
What We Offer
Salary:
$108,000.00 - $148,500.00
Location:
Hillsboro,OR, Santa Clara,CA
You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits (https://hrportal.ehr.com/applied/) .
Product Line Manager III -CMP SBU FSO Focal
Role Purpose
Supports CMP service operations performance across the region while serving as the FSO focal point for CMP field product support and execution. Drives cross-functional execution across service contracts, equipment performance, supply chain, quality, cost, field readiness, and customer escalations to deliver operating plan commitments and improve customer experience.
Core Operational Responsibilities
Serve as the FSO focal point for CMP field product support, operational execution, and alignment.
Matrix-influence FSO, SBU/PLM, Sales, SAMs, SPO, Planning, Supply Chain, Quality, Engineering, and TPS to achieve regional business and service objectives.
Drive execution of regional CMP service priorities and maintain alignment between customer needs, field requirements, and business objectives.
Identify execution gaps and drive corrective actions through closure.
Service Contract & Financial Performance
Track and drive CMP service contract KPIs, including Uptime, Availability, service quality, and cost performance.
Review material consumption, labor performance, and service events to identify opportunities for margin and cost improvement.
Drive actions to improve service contract performance and reduce recurring operational losses.
Support service agreement execution and performance reviews for strategic CMP customers.
Field Escalation, Reliability & Product Support
Lead high-level Service CMP customer and field escalations, ensuring clear ownership, priorities, and closure plans.
Partner with Engineering, SBU/PLM, TPS, and FSO teams to address recurring equipment and service issues.
Drive implementation and proliferation of corrective actions and field solutions.
Support reliability improvement initiatives focused on reducing downtime and recurring service events.
Repair, Refurbishment & Supply Chain
Drive CMP repair and refurbishment programs with Engineering and Supply Chain, including qualification and field adoption.
Support opportunities to improve parts utilization, repair capability, and service cost.
Work with regional teams to address critical parts shortages and supply-chain-related field escalations.
Support development and execution of new service and cost-reduction programs.
Field Readiness, SAR & Service Solutions
Ensure CMP field teams have the required technical readiness, maintenance capability, documentation, parts, and support infrastructure for service contract execution.
Support Service Agreement Readiness (SAR) for new and existing contract opportunities.
Ensure new products, features, and service solutions have appropriate field readiness before broader deployment.
Leadership & Communication
Communicate CMP operational performance, key risks, customer escalations, and recovery plans to senior leadership and key stakeholders.
Lead cross-functional initiatives involving regional and global CMP organizations.
Establish clear ownership and accountability for critical actions.
Drive alignment between FSO execution and CMP business/service strategy.
Represent FSO requirements and field perspectives in cross-functional business and technical discussions.
Skills & Qualifications
Bachelor's degree in Engineering or related discipline
4-7 years of experience in semiconductor equipment, services, analytics, or software-enabled products
CMP experience is strongly preferred (process, hardware, consumables, or service)
Strong understanding of analytics, diagnostics, and equipment health monitoring concepts
Ability to translate complex CMP technical topics into clear customer and executive messaging
Proven experience leading complex, cross-functional programs
Strong stakeholder influence skills; comfortable driving alignment without direct authority
Highly organized with strong execution discipline and accountability
Ability to work independently with minimal supervision
Summary
The ideal candidate combines CMP technical depth, analytics mindset, and business leadership. This individual understands CMP tool behavior and customer operations, can convert analytics capabilities into scalable service products, and consistently balances customer value with field execution practicality.
Qualifications
Education:
Bachelor's Degree
Years of Experience:
10 - 15 Years
Travel:
Yes, 30% of the Time
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 10% of the Time
Relocation Eligible:
Yes
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site (https://www.appliedmaterials.com/us/en/careers.html) accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
