Tier II Desktop Support

Apex Systems • Chicago, IL • 5h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13729008

Job Description:

For immediate response, please send to [emailprotected{cfemail="d1bbb3bea6a2b4a391b0a1b4a9a2a8a2a5b4bca2ffb2bebc"}: Updated WORD resume, desired hourly/salary rate, and best time to speak!

Position: Tier 2 Desktop Support

Location: Chicago, IL 60606 (100% ONSITE)

Duration: 6 Month Contract to Hire

MUST HAVES:

Authorized to work in the US | 3-5+ years of true Desktop Support

experience

Experience with ServiceNow, Active Directory, and *Intune

(preferred)*

Reliable, responsible, detail oriented, and independent

Role Summary

Role Type: Tier 2 / Level II IT Support (Service Operations Analyst

IIlevel)

Work Style: Hands-on, deskside and onsite support

What This Role IS

A true Tier 2 escalation role, receiving work after Tier 1

troubleshooting has been attempted

Independent ownership of incidents and tasks through resolution

Regular in-person support for attorneys, staff, and leadership

Troubleshooting that goes beyond scripts or KB articles

Close collaboration with Infrastructure, Applications, and Security

teams when issues require escalation

What This Role Is NOT

Not Tier 1 or entry-level helpdesk

Not a phone-queue or password-reset role

Not a training or junior position

Required Experience (Must-Haves)

Proven Tier 2 / Level 2 IT support experience (3+ years strongly

preferred)

Strong troubleshooting experience with Windows 10/11

Advanced support experience with Microsoft 365:

Outlook, Teams, OneDrive, and Office applications

Experience troubleshooting:

Application errors and add-ins

User profiles, performance, and stability issues

Laptop and peripheral hardware (docks, monitors, keyboards,

webcams)

Experience supporting executive or VIP users onsite

Ability to work independently and confidently make technical

decisions

Strong communication skills with both technical and non-technical

users

Preferred / Nice-to-Have Experience

Legal or professional services environment

Active Directory user and group management

Exposure to Intune

Conference room and AV troubleshooting

Experience participating in an on-call rotation

Core Expectations

Own issues end-to-end and provide regular, clear ticket updates

Prioritize work based on business impact and urgency

Be comfortable working face-to-face with demanding users

Willingness to document fixes and follow established IT standards

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in TalentSatisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here{target="_blank" rel="noopener"} for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

https://www.apexsystems.

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