Account Associate I

WM • Santa Fe, NM • 1h ago

I. Job Summary

This is a remote position and does not require regular office attendance. However, candidates must reside within 50 miles of the Baltimore, MD or Pittsburgh, PA metro area.

The Account Associate I (AA) serves as a key point of contact for WM's Small/Medium business customers. Operating as part of a team-based queue, the AA focuses on retaining and growing the team's book of business. Through effective management of inbound call requests and proactive customer outreach, the AA maintains a net positive business performance by preventing customer cancellations and securing updated contract agreements. Success in this role is achieved through sound retention strategies, effective negotiation skills, and alignment with WM's growth objectives.

II. Essential Duties and Responsibilities

Communicates in a focused and compelling way that drives customers' thoughts and actions.

Utilizes appropriate change management processes to meet the demands of the sales role.

Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.

Explores alternatives to reach mutually beneficial sales agreements that gain customers' acceptance and commitment.

Contributes to individual and shared responsibilities in a team environment.

Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.

Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)

Analyzes reports as needed and/or handles general administrative duties as appropriate.

III. Qualifications

A. Required Qualifications

High School Diploma or GED (accredited)

1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component

B. Preferred Qualifications

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Repetitive Motions

Eye/Hand/Foot Coordination

Sitting

Talking

Hearing

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

Pay: The expected base pay range for this position is $20.00-$21.00 an hour. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is

eligible for monthly commission.

If this sounds like the opportunity that you have been looking for, please click Apply.

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Go to Apply

Share this job

Similar Jobs

REGIONAL DIRECTOR OF FOOD OPERATIONS - CT, RI, MA, NY State

Compass Group, North America • Santa Fe, NM • 18min ago

Retail & Hospitality

Morrison Healthcare Salary: 140,000 - 160,000 / year based on experience Other Forms of Compensation: Annual Performance Bonus, Company Car, Flexible Paid Time Off, Benefits, 401K Pay Grade: [[payGrade_obj]] Morrison Hea...

18min ago

Go to Apply

Principal Mechanical Engineer

Oracle • Santa Fe, NM • 22min ago

IT & Engineering

Job Description Independently designs and develops mechanical systems including components, enclosures, and packaging, ensuring reliability, performance, and manufacturability. Utilizes advanced computer aided design (CA...

22min ago

Go to Apply

Private Markets Leader -Insurance

GE Aerospace • Santa Fe, NM • 1h ago

Finance, Accounting & Banking

Job Description Summary We are seeking a Private Markets Leader with insurance company experience for an approximately $45 billion insurance investment portfolio. The mandate spans the full private markets landscape - in...

1h ago

Go to Apply

Principal Platform Software Engineer

Oracle • Santa Fe, NM • 8h ago

IT & Engineering

Job Description Leads platform projects crossing multiple teams, evolving runtimes or middleware patterns for interoperability and multi-tenant scale. Diagnoses and resolves complex cross-service issues; enforces version...

8h ago

Go to Apply

(USA) Digital Coach

Walmart • Santa Fe, NM • 8h ago

Position Summary... What you'll do... and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential Coordinates completes and oversees jobrelated activities and assignment...

8h ago

Go to Apply

Senior Software Engineer (Reston or Cambridge)

Akamai Technologies, Inc. • Santa Fe, NM • 9h ago

IT & Engineering

Do you enjoy collaborating with teams to solve complex challenges? Are you ready to design and deliver secure cloud solutions for government networks? Join Our Custom Government Engineering Team! The Custom Government te...

9h ago

Go to Apply

Senior Field Sales Manager, SaaS Remote

Wolters Kluwer • Santa Fe, NM • 15h ago

Management & Administrative

You may work from a remote home office location anywhere in the Eastern or Central Time Zones Research & Advisory, US (CCHGroup.com)** is part of Wolters Kluwer Tax & Accounting, one of the world's leading provid...

15h ago

Go to Apply

Adoption Coach

Oracle • Santa Fe, NM • 21h ago

Job Description As an Adoption Coach, you are responsible for providing at-the-elbow support (ATE) to clients during Oracle Health product implementations. You will provide onsite one-on-one or rounding end user support...

21h ago

Go to Apply