Customer Service Representative

Robert Half • Thomasville, NC • 5h ago

Description We are looking for a Customer Service Representative to support customers and internal teams from our North Carolina location. This position is ideal for someone who communicates clearly, stays organized in a fast-paced office setting, and takes pride in delivering a positive service experience. The role combines customer support with administrative coordination, including documentation, follow-up, and collaboration with operations and billing teams.

Responsibilities:

Respond to customer inquiries by phone and email, providing clear updates on services, account activity, and project-related questions.

Create and manage work orders, service requests, and supporting paperwork with a high level of accuracy and attention to detail.

Keep customer profiles current by entering interactions, service notes, and account updates into the company database or CRM system.

Address service concerns with careful attention to detail, working toward resolution and involving leadership when issues require additional support.

Partner with project managers, field personnel, and billing staff to clarify scheduling details, service questions, and invoice-related matters.

Conduct post-service outreach to confirm customer satisfaction, answer remaining questions, and help close out open items.

Draft and send customer-facing documents such as quotes, confirmations, and routine correspondence in a timely manner.

Provide administrative support through filing, document preparation, data entry, and other general office tasks as needed. Requirements

At least 2 years of experience in customer service, administrative support, or a similar office-based role.

Strong verbal and written communication skills with the ability to handle inbound customer interactions professionally.

Experience with data entry, record maintenance, and standard administrative office procedures.

Proficiency using CRM platforms, databases, and common business software for tracking customer activity and documentation.

Ability to manage multiple priorities, stay organized, and maintain accuracy in a fast-moving environment.

Comfortable answering routine questions related to invoices, payment status, and service scheduling.

Proven ability to work collaboratively with cross-functional teams while delivering a high standard of customer care.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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