Customer Service Representative

Robert Half • Grand Rapids, MI • 8h ago

Description We are looking for a Customer Service Representative to join a machinery manufacturing organization in Grand Rapids, Michigan. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing written and verbal communication, and contributing in a fast-moving office setting. The role focuses on delivering attentive service, resolving inquiries efficiently, and supporting strong client relationships through attentive, solution-oriented interactions.

Responsibilities:

Respond to customer questions by phone, email, and other business correspondence channels with professionalism and accuracy.

Deliver timely support by researching issues, identifying practical solutions, and following through to resolution.

Build positive customer relationships that encourage satisfaction, retention, and additional business opportunities.

Promote relevant products or services when appropriate to support client engagement and referral activity.

Maintain clear and organized documentation of customer interactions and service activity in internal systems.

Coordinate with internal teams to address customer needs and ensure requests are handled efficiently.

Manage multiple tasks and systems at once while maintaining attention to detail in a fast-paced environment.

Provide general administrative support related to customer service operations and communication workflows. Requirements - Previous experience in customer service, call center support, or office administration.

At least 2 years of experience working in a performance-driven, customer-focused environment is preferred.

Strong verbal and written communication skills with the ability to interact effectively with customers and colleagues.

Proficiency with Microsoft Office applications.

Familiarity with CRM platforms and the ability to learn new systems quickly.

Proven problem-solving skills, including the ability to investigate and resolve complex customer concerns.

Comfortable navigating multiple computer applications simultaneously.

Positive, detail-oriented approach with a commitment to high-quality service. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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