Job Title: Administrative Assistant / ReceptionJob Description
The Administrative Assistant / Reception role provides comprehensive administrative support across sales, marketing, quality, and general office processes and systems while serving as the first point of contact for visitors and callers at a laboratory and office location. This position manages front desk reception, supports CRM and reporting activities, maintains documentation and office resources, and performs a variety of clerical duties, including tasks of a sensitive or confidential nature.
Responsibilities
Greet guests and on-site visitors in a professional and welcoming manner, log visitors, and issue passes when required.
Retrieve messages from voicemail and promptly forward them to the appropriate personnel.
Answer incoming telephone calls, determine the purpose of callers, and route calls to the appropriate personnel or department.
Provide callers with accurate information about the organization, including address, directions, and other requested details.
Support CRM (INFOR) sales activities for the internal sales team, including data entry and preparation of training documentation and support materials.
Create, edit, and verify the accuracy of sales and marketing reports by pulling and consolidating data from multiple sources.
Support quality system documentation requirements by editing documents and maintaining data storage and organization as needed.
Maintain calendars, schedule appointments, and coordinate meeting room usage as required.
Receive, sort, and route incoming mail, and maintain and distribute publications.
Use Microsoft Office 365 applications to create correspondence, reports, and other documents as necessary.
Operate office equipment such as photocopiers, scanners, and fax machines, and coordinate servicing and maintenance of equipment when needed.
Serve as the office point of contact for office and kitchen supplies, including monitoring inventory and placing orders.
Coordinate food orders and logistics for on-site events and meetings.
Ensure consistent coverage of front door access through security systems as needed.
Follow and occasionally lead safety and security procedures in support of the safety officer.
Perform other clerical and administrative duties as assigned to support smooth office operations.
Essential Skills
Proven administrative support experience, including handling reception duties, data entry, and general office tasks.
Strong customer service skills with the ability to manage difficult or emotional situations and respond promptly to customer needs.
Proficiency with Microsoft Office applications, particularly within the MS Office 365 suite (e.g., Word, Excel, Outlook).
Accurate and efficient data entry skills with attention to detail.
Clear and informative written communication skills and the ability to listen effectively and seek clarification when needed.
Ability to prioritize and plan work activities, manage time efficiently, and meet commitments.
Demonstrated professionalism, treating others with respect and consideration regardless of status or position.
Dependability in following instructions, responding to direction, and completing administrative tasks correctly and on time.
Consistent attendance and punctuality, being reliably at work and on time.
Ability to maintain confidentiality and handle sensitive information with integrity.
Additional Skills & Qualifications
Strong ethics, including treating people with respect, keeping commitments, working with integrity, and upholding organizational values.
Demonstrated design and formatting skills with strong attention to detail in documents and reports.
Basic project management capabilities, including communicating changes and progress to relevant stakeholders.
Team-oriented mindset, balancing individual and team responsibilities, contributing to a positive team spirit, and supporting others' success.
Commitment to organizational support by following policies and procedures, supporting organizational goals and values, and respecting diversity.
Effective planning and organizing skills, with the ability to prioritize tasks and use time efficiently.
Willingness to support safety and security initiatives, including following and occasionally leading safety and security procedures.
High level of initiative, including volunteering readily, seeking increased responsibilities, and asking for or offering help when needed.
Work Environment
The role is based in a laboratory and office environment with a front desk reception area. The employee may occasionally be exposed to fumes or airborne particles while performing job duties. The noise level in the work environment is usually moderate. The position involves regular use of standard office equipment, including photocopiers, scanners, fax machines, computers, and Microsoft Office 365 applications. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Job Type & Location
This is a Contract position based out of Akron, OH.
Pay and Benefits
The pay range for this position is $21.00 - $25.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Akron,OH.
Application Deadline
This position is anticipated to close on Sep 30, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
