SVC Manager - Sales and Service

Old Dominion Freight Line • Canton, OH • 1h ago

Canton, OH

Full time

R-2026-4012

At Old Dominion, we don't just move freight-we help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our PROMISES values shape how we work, our family culture shapes how we treat one another, and our commitment to being the Best in the Game drives everything we do. If you're looking for more than just a job, you'll find a career built on trust, teamwork, and opportunity at OD.

Old Dominion Freight Line is currently looking for a Service Center Manager. This Sales and Services Manager will directly manage all supervisory and all other staff and crew to productively handle work load. Responsible for hiring of all supervisory, office and clerical employees, dock, and drivers. On-going processing of claims prevention and training. Approves scheduling of, direction of, and preparing for monthly dock and driver meetings. Directly accountable for daily monitoring of production, load average, and the overall service and efficiency of all shifts.

Responsibilities

Staffing to goal to meet volume of work.

Make sales calls and manage sales team

Provide direct leadership to all location staff

Manage daily operations and insure maximum service center efficiency

Focus on load plans from origin terminals monitoring cause and effect.

Conduct Safety and Claims meetings with all staff and verify attendance

Work continually to develop and improve service center staff

Communicating goals, issues, and company news to service center staff

Achieving and maintain goals set by the Company and Regional Vice President

Monitor results of each direct report and provide feedback and coaching as needed

Ensure a safe work environment

Track and verify service center maintenance is completed

Qualifications

High school diploma or equivalent required

Previous Experience: Minimum of 2 years Dock Supervisor, Driver Supervisor, or S/C Operational experience required. 5+ years' experience preferred. A working knowledge of AS/400, Windows, a thorough knowledge of internal systems such as the Dock Yard Management System and the BLU computer systems in each truck

Working Days:

Monday,Tuesday,Wednesday,Thursday,Friday,

Working Shift:

Morning

Work days/shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting.

Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive:

Great Health Benefits including a Zero premium medical plan for employee only coverage

Vision & Dental

Short Term & Long Term Disability

Flex Spending Accounts

401k Retirement plan with company match and additional company annual discretionary match opportunity

Life Insurance

Wellness Program

Tuition Reimbursement for Drivers and Technicians

Training and growth opportunities to build a career

We prioritize our OD family of employees

Ability to advance through our promote from within philosophy

National Career Opportunities Available at our 260+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

If you have questions regarding this posting or require assistance with the application process, please click here (https://www.odfl.com/us/en/contact.html) for contact information.

Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less-than-Truckload) carrier in the industry you've come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We've grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises.

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