Hybrid
Grand Rapids, MI
Full time
R227461
Job Summary
The Marketing Specialist, Member Communications is responsible for leading the development, execution and optimization of member-facing communication strategies that support organizational goals and enhance the member experience. This role serves as a key partner to business stakeholders, translating complex information into clear, engaging, and compliant communications across multiple channels. The ideal candidate combines strategic thinking, strong project management skills, and a passion for creating meaningful member experiences through effective communication.
Essential Functions
Lead the planning, development, and execution of member-facing communication strategies and campaigns that support business objectives and enhance the member experience.
Partner with lines of business, specialty groups, cross-functional stakeholders, and external vendors to develop and implement communication strategies that support business priorities and enhance the member experience.
Serve as a trusted partner to internal stakeholders, providing communication consultation and recommendations that align with organizational goals, member needs, and regulatory requirements.
Manage multiple communication projects simultaneously, ensuring high-quality deliverables are completed on time, within scope, and in accordance with brand, legal, and compliance standards.
Coordinate and execute communications across multiple channels, including email, direct mail, web, SMS, onboarding materials, and digital member experiences.
Collaborate with cross-functional teams, including Digital, Web, Product, Operations, Customer Care, Compliance, Legal, and Marketing, to develop and implement effective communication solutions.
Translate complex business, product, and operational information into clear, concise, and actionable messaging tailored to specific audiences.
Support and enhance member experience initiatives through targeted communications that improve engagement, understanding, satisfaction, and retention throughout the member journey.
Monitor, analyze, and report on communication and campaign performance, leveraging data and insights to identify opportunities for optimization and continuous improvement.
Maintain communication plans, content calendars, project timelines, and status updates to support successful execution of business priorities.
Anticipate risks, identify potential challenges, and proactively recommend solutions to ensure project success and stakeholder satisfaction.
Perform other duties as assigned.
Qualifications
Required
Bachelor's Degree or equivalent In Business Administration, Marketing, Communications, or related field
2 years of relevant experience in marketing or related role
Preferred
2 years of relevant experience project management experience
About Corewell Health
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here (https://careers.corewellhealth.org/us/en/benefits-new) .
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment @type and status
Primary Location
SITE - Priority Health - 1241 E BeltlineAve NE - Grand Rapids
Department Name
Member Communications - PH Managed Benefits
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
8 a.m. to 5 p.m.
Days Worked
Monday to Friday
Weekend Frequency
N/A
CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people-including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities-and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.
