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Customer Service Specialist

Howmet Aerospace • Skokie, IL • 1h ago

Accurately enter customer orders and maintain related data in JD Edwards and customer portals.

Serve as a primary point of contact for customer order status inquiries, expedite requests and delivery updates.

Proactively communicate any delays or issues, ensuring customer satisfaction and maintaining strong relationships.

Process order changes in coordination with planning and production.

Record contractual discrepancies in customer portal ensuring timely resolution.

Cross Functional Support

In coordination with production and shipping, issue purchase orders to outside processors, proactively tracking deliveries and reporting delays to the production team.

Prepare shipping and compliance documentation as required.

Print work orders for distribution to the production floor.

Complete work orders with a focus on data accuracy and timely reporting.

Support cycle counts or physical inventory as needed.

Support team with administrative tasks as required.

Continuous Improvement and Reporting

Participate in process improvement initiatives to enhance order management, efficiency, accuracy and customer satisfaction.

Track and report key performance indicators (KPI's) such as On-Time Delivery and backlog status.

Support root cause analysis and corrective actions for missed targets.

MRP/ERP experience, JD Edwards a plus

Strong organizational, communication and problem solving skills.

Ability to perform repetitious work and maintain a high attention to detail and consistency.

Ability to read, analyze and interpret business documents, technical procedures or operating procedures.

Knowledge of basic manufacturing operations and process flows

Work independently and collaboratively with the team

Proficient in Microsoft Office applications

Experience in the aerospace industry or in related manufacturing environments is preferred.

Ability to commute/relocate:

Skokie, IL 60076: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $8.3 Billion in revenue in 2025, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers' success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2025 Environmental Social and Governance report at www.howmet.com/esg-report. Follow: LinkedIn (https://www.linkedin.com/company/howmet-aerospace) , Twitter (https://twitter.com/howmetaerospace) , Instagram (https://www.instagram.com/howmetaerospace/) , Facebook (https://www.facebook.com/Howmetaerospace/) , and YouTube (https://www.youtube.com/howmetaerospace) .

Equal Opportunity Employer:

Howmet is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics.

If you need assistance to complete your application due to a disability, please email TalentAcquisitionCoE_Howmet@howmet.com

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