Analyst, Policy Training and Governance

Pilot Company • Knoxville, TN • 1d ago

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

The Analyst, Policy, Training & Governance position supports the development, implementation, and continuous improvement of enterprise governance programs, policy management processes, and employee training initiatives.

In this role you will:

Administer and maintain the enterprise policy governance framework, including policy creation, review cycles, approvals, publication, and policy register management.

Coordinate the development, implementation, and communication of corporate policies, procedures, and governance standards across the organization.

Design, deliver, and track training and awareness programs related to compliance, risk management, governance, business continuity, and organizational policies.

Develop, analyze, and maintain governance, compliance, risk, training, and business continuity reports, dashboards, and scorecards using data from policy management systems, learning management systems (LMS), risk registers, audit findings, compliance monitoring activities, employee attestations, and other enterprise governance tools.

Collect, validate, and interpret data from multiple sources to identify trends, measure program effectiveness, monitor key performance and risk indicators (KPIs/KRIs), and provide actionable insights to leadership for informed decision-making.

Prepare recurring and ad hoc reports for management committees and senior leadership, highlighting policy compliance, training completion rates, risk exposures, business continuity readiness, governance activities, and remediation progress.

Assist in the development, maintenance, testing, and continuous improvement of business continuity plans and organizational resilience programs.

Qualifications

Bachelor's degree in Business Administration, Risk Management, Compliance, Human Resources, Organizational Development, Public Administration, Finance, or a related field required

Three (3) or more years of experience supporting policy management, governance, compliance, risk management, business continuity, training, reporting, or related functions.

Experience developing and maintaining reports, dashboards, and performance metrics using data from multiple business systems and sources.

Strong analytical, critical thinking, and problem-solving skills with the ability to identify trends and provide actionable recommendations.

Knowledge of policy governance frameworks, policy lifecycle management, and document control practices.

Understanding of governance, risk management, compliance, internal controls, and business continuity principles.

Professional certifications such as CRMA, CERP, CAP, Tableau, Power BI, or related certifications are a plus.

Ability to collect, validate, analyze, and interpret data from multiple sources, including policy systems, learning management systems, audit findings, compliance monitoring activities, risk registers, employee attestations, and operational reports.

Knowledge of reporting and data visualization tools, with the ability to create meaningful dashboards and executive-level presentations that support decision-making.

Ability to resolve issues with a high sense of urgency

Ability to prioritize, execute tasks and meet deadlines in a fast-paced, dynamic environment

Excellent attention to detail and follow up skills

Excellent problem solving and critical thinking skills

Excellent verbal and written communication skills with ability to draft contract language

Ability to handle sensitive and confidential information ethically and responsibly

Able to work additional hours including evenings and weekends when needed

This position requires candidates to be legally authorized to work in the United States without employer sponsorship.

Additional Information

Nation-wide Medical Plan/Dental/Vision

401(k) Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Weekly Pay

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