Senior Manager, eCommerce Strategy & Operations
Adhesive TechnologiesMarketingUnited States, Rocky Hill, CT, CTFull TimeRegular
About this Position
At Henkel, you'll be part of an organization that's shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, 'all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you'll have countless opportunities to explore new paths and grow.
This position is with our Adhesive Technologies business unit - where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.
Dare to learn new skills, advance in your career and make an impact at Henkel.
What you´ll do
Responsible for driving the performance, optimization, and strategic evolution of Henkel's digital commerce ecosystem
Ownership of website operations, digital experience optimization, SEO strategy, eCommerce marketplace performance, and customer journey improvement to support sustainable business growth
Responsible for leading and developing 3rd party eCommerce (Amazon) capabilities in the region including strategy development and deployment with defined distribution partners
Serve as the bridge between Marketing, Sales, Customer Service, IT, ensuring a seamless and customer-centric digital experience while identifying opportunities to improve conversion, operational efficiency, and commercial performance
Own the overall health, performance, and operational effectiveness of the Henkle B2B eCommerce platform and external regional eCommerce partners
Manage end-to-end website operations, governance, and optimization initiatives
Monitor platform stability, functionality, performance metrics, and customer experience
Lead website enhancement requests and requirements gathering while serving as a key stakeholder for development teams and digital transformation partners
Participate in feature development, roadmap planning, testing, deployment, and continuous improvement initiatives
Drive implementation of self-service capabilities and post-purchase experience enhancements
Collaborate with marketing teams to ensure content supports SEO objectives and customer acquisition goals
Own sales performance, profitability, and overall account health across assigned digital commerce channels and marketplaces
Develop and execute marketplace growth strategies focused on revenue, share growth, customer acquisition, and profitability
Monitor product availability, pricing, promotions, visibility, and content performance
Evaluate and implement emerging eCommerce technologies, AI capabilities, and automation solutions
What makes you a good fit
Bachelor's degree in marketing, Business Administration, Economics, eCommerce, Digital Marketing, or a related field. Master's degree is a plus.
5+ years of direct experience in B2B and/or B2C eCommerce, digital commerce operations, website management, marketplace management, or digital growth roles.
Proven experience managing eCommerce platforms, website operations, SEO programs, and digital customer experiences
Strong understanding of marketplace management, including Amazon Vendor Central, digital shelf optimization, product content, promotions, and advertising
Experience working with website development teams, product owners, and digital transformation initiatives
Demonstrated success driving revenue growth, conversion improvement, and digital channel performance
Strong analytical skills with the ability to translate data into business insights and action plans
Experience with digital analytics, CRO, SEO, CRM, and eCommerce reporting tools
Excellent project management and stakeholder management capabilities
Proven ability to lead through influence across cross-functional teams
Customer-first mindset with exceptional communication and problem-solving skills
Experience with AI-enabled marketing, automation, and digital innovation is strongly preferred
Some benefits of joining Henkel
Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement
The salary range for this role is $115,000.00 and $137,000.00. This range represents the good-faith minimum and maximum wages the Company reasonably expects to offer for this role at the time of posting. In addition to base salary, this position may be eligible for incentive pay or other forms of compensation, as applicable. The Company also offers a comprehensive benefits package as described above. Actual compensation will be based on factors such as the candidate's skills, experience, education, training, and work location. This posting is intended to comply with all applicable state and local pay transparency laws.
Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
JOB ID: 26101257
Job Locations: United States, CT, Rocky Hill, CT
Contact information for application-related questions: talent.acquisition@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your accounthere (https://henkel.csod.com/ats/careersite/login.aspx?c=henkel&site=1&lang=en-US&returnurl=~/ux/ats/careersite/1/home/requisition/88512?c=henkel&lang=en-US) to check the status of your application. In case of new account creation, please use your email address that you applied with.
