OPERATIONS/FIELD SPECIALIST D4

Kroger Family of Companies • Westerville, OH • 2h ago

Assess each store's ability to exceed customer expectations for ease of shopping, service, variety, freshness, cleanliness, food safety and regulatory conditions. Serve as the subject matter expert and liaison with Retail Operations and Front-End/KPF Manger to provide feedback on the effectiveness of the Enterprise operational plans/programs, systems and/or application opportunities. Partner with Asset Protection, KPF & AML Compliance, Division KTM and Division KSM to achieve Front-End goals. Coordinate division rollout and training for all Front-End solutions. Work with store management to identify store opportunities, analyze reports and make recommendations to improve sales, shrink, safety, profit and the customers shopping experience. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

Analyze store operations data to identify opportunities and work with retail operations department/ store leaders to take corrective action

Assist district managers in monitoring/troubleshooting issues affected by various applications

Partner with Asset Protection, KPF & Anti Money Laundering, Compliance, Division KTM and Division KSM to achieve Front-End goals

Ensure implementation of division marketing plan and operation initiatives to improve overall customer experience

Discuss store and department financial performance (sales, shrink, labor expenses, etc.) and other targeted goals with district manager and store leaders

Ensure the effective implementation of technologies and upgrade releases and the use of systems

Assist and monitor the installation, training, and follow-up of new equipment and/or work methods via coordinators

Partner with district managers/ store leadership to ensure stores operate within the expense goals

Review operational measures (reports, scorecards) with store leaders and district managers

Monitor competitive situations and significant activities

Provide feedback to Retail Operations manager, district managers, and store leaders on the strengths and developmental opportunities of associates in the Front-End departments and ensure training and transition as required of new department managers

Ensure compliance with federal, state and local laws, and company policies and standards on applications and/or programs

Monitor and support Food Safety, Safety and Sanitation best practices

Conduct annual Anti-Money Laundering audit for assigned stores

Travel to various store locations to provide necessary support

Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS

Desired

Training curriculum facilitation certifications

Minimum

Proficient in Microsoft Office

Ability to recognize and protect highly confidential information

Ability to learn and enhance knowledge and skills in various job related areas

Proven success facilitating meetings varying in size and scope

Experience successfully identifying, adopting and leading change initiatives

Strong analytical, conflict management and problem resolution skills

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