Description
Senior Retail Lenders are role models who exemplify our organization's core values. They lead, develop and support retail lenders to achieve lending goals while providing outstanding, personalized service to our customers. Senior Retail Lenders follow our bank philosophy of positive energy, positive outcomes.
Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position.
KEY RESPONSIBILITIES
Maintain personal lending goals and drive lending performance within the division.
Build and maintain strong relationships with realtors and referral sources, coordinating outreach events and presentations.
Partner with the training department to onboard new lenders, support ongoing training efforts, and reinforce lending best practices and updates across the team.
Provide daily support and coaching to retail lenders and streamline communication between the lenders and support departments improving workflow.
ATTITUDES
Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating:
Respect- Treat colleagues, clients and community members with dignity and f fairness. Maintain courteous interactions even during challenging situations.
Client Focus- Prioritize customer needs and delivering exceptional service. Ensure clients receive timely and personalized support.
Inclusion- Fostering a diverse and inclusive work environment where all clients and employees feel valued and heard.
BEHAVIORS
Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating:
Leadership- Guide, motivate, and develop retail lenders while driving loan production.
Integrity-Uphold ethical standards and honesty in all actions and decisions.
Collaboration-Work closely and effectively with loan servicing and support departments and retail lenders to achieve collective goals, share insights, create efficiencies and solve problems.
Volunteerism- Engage in community outreach and corporate social initiatives.
COMPETENCIES
Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating:
Accountability-Hold yourself and others accountable for meeting performance targets, complying with regulations, and upholding company policies.
Innovation- Stay updated with industry trends, adopt new technologies and processes, foster a culture of creativity. Find ways to improve efficiency and enhance employee and customer experience.
Professionalism- Maintain high standards of conduct, appearance, and communication. Handle all customer and employee interactions with poise and competence.
SUPERVISORY RESPONSIBILITIES
Supervisor drives strategic success from encouraging transparency, maintaining a focus on shared organizational goals, and making time for professional development. Supervisors are expected to hold regular one-on-ones with direct reports to provide them with an invaluable chance to align goals, offer guidance, and foster growth within their teams.
POSITION LEVEL(S) EXPECTATIONS
Senior Retail Lender, Officer- Supports and manages retail lenders while maintaining a loan production goal and contributing to the overall growth of the division. Collaborates internally with lenders and support departments and externally with realtors and centers of influences within the market area.
Senior Retail Lender, AVP- Including the above plus maintains a higher lending pipeline and goal.
Senior Retail Lender, VP- Including the above and focuses on high level strategy, financial performance, and risk management.
SEEKS PROFESSIONAL DEVELOPMENT OPPORTUNITIES
Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role. Set stretch assignments and cross functional opportunities that foster growth and learning.
Requirements
QUALIFICATIONS, EDUCATION, & EXPERIENCE
To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily and a skills inventory is listed below. A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred. A background screening will be conducted.
LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly and effectively.
TECHNOLOGY SKILLS: Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use. Experience with the current lending system and other computer programs pertinent to performing job duties.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure
REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve challenging problems involving several variables in a standardized situation.
PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. May be required to lift 25 pounds in weight. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
DISCLAIMER: This job description is not an exclusive list of responsibilities and duties. They may change at any time without notice.
BENEFITS
Medical, Dental, Visio
