The Supervisor, Construction Information (Eastern Region) is a detail-oriented and hands-on leader, supporting the performance, quality, and operational execution of a team focused on commercial construction data acquisition and client support. This role is responsible for coaching team members, managing day-to-day workflows, and ensuring high standards of data accuracy, completeness, and customer responsiveness.
The Supervisor plays a key role in monitoring team performance through call reviews and coaching, workload distribution, and analytics on source relationships and outbound engagement, using insights to identify gaps and drive continuous improvement. They will collaborate closely with leadership to maintain and expand source relationships by using account management and customer success best practices, supporting training initiatives, and enhancing data collection strategies focused on outreach and industry engagement.
This is a full-time position and reports directly to the Manager, Construction Information.
Preferred Location
This is a remote, home-office based role and candidates must be located in one of the following states: NY, NJ, PA, DE, MD, DC, VA, WV, ME, NH, VT, MA, RI, or CT.
Travel Requirements
Expected travel is up to 10% for this role.
Essential Functions
Support onboarding, training, and ongoing development of team members, including retraining as needed
Maintain and update source and account relationship lists; partner with colleagues and management to identify and prioritize new prospects, and distribute and rebalance assignments across the team
Conduct call and communication reviews for team members; provide ongoing coaching and feedback to improve performance and quality
Oversee and distribute client inquiry workload, ensuring timely and accurate resolutions; monitor inquiry trends to identify performance or data quality gaps and escalate as needed
Maintain comprehensive knowledge and documentation of regional project data sources, and ensure accurate up-to-date entry and management within the source repository
Track and analyze source conversion rates and outbound engagement activity (e.g., outreach volume, response rates, and source retention) to evaluate team performance and identify coaching and collection opportunities
Monitor commercial construction project reporting to ensure accurate project progression across the construction lifecycle
Track and report on key metrics related to data quality, coverage, and completeness; provide insights and recommendations to Content Operations and Product leadership for improvement initiatives
Build, own and grow relationships with a select group of high-value, hard-to-reach industry participants through outbound calls, e-mails, industry events and association meetings to strengthen intelligence pipelines and model effective outreach strategies for the team
Lead demonstrations of Dodge tools and data capabilities for key industry sources to drive participation and engagement, translating firsthand experience and results into coaching that strengthens the team's own demo skills and effectiveness
Oversee day-to-day activities related to growth and coverage expansion in targeted geography
Education Requirement
Bachelor's degree in Business, Construction Management, Communications, or a related field; Or equivalent professional experience demonstrating advanced outreach, account management, or customer success.
Required Experience, Knowledge and Skills
5+ years of experience in the construction industry
5+ years of experience in customer success, account management, or client operations
Proven track record of outbound relationship-building and source acquisition, with the ability to coach others on effective outreach techniques that drive customer engagement, product adoption, and data-sharing cooperation, and build team outbound playbooks and cadences
Ability to demonstrate and train others on software and data capabilities, including reviewing recorded or live demos for quality and consistency, to strengthen source engagement and drive collaboration
Coaches team members on multi-channel outbound prospecting (phone, email, social media) and opportunity-qualification techniques to build and sustain a healthy source pipeline
Ability to coach team members on value-selling and objection-handling techniques for data-sharing conversations with sources
Experience with territory planning and account segmentation, and using CRM and BI/reporting tools (e.g., Salesforce, Tableau, Quicksight, Excel, etc.) to analyze team-wide pipeline and conversion trends
Strong communication skills, including the ability to engage with customers and support business retention efforts
Customer-focused mindset with the ability to understand client needs and deliver effective solutions
Preferred Experience, Knowledge and Skills
Strong relationship management and stakeholder engagement skills
Ability to identify customer needs and contribute to retention strategies
Experience coaching and developing team members who perform outbound calling, strengthening their technique, and improving results over time
Strong documentation and organizational skills
About Dodge Construction Network
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
Salary Disclosure
Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped variable incentive plans or an annual discretionary performance bonus.
For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status.
A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances.
Reasonable Accommodation
Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email recruiting@construction.com .
Equal Employment Opportunity Statement
Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
LI-Remote
LI-CS1
DE-Content-East
DE-2026-135
