We are seeking a dedicated and professional Customer Account Specialist to build and maintain exceptional customer relationships. You will serve as the primary contact for a designated group of customers, ensuring their satisfaction and fostering long-term partnerships.
Responsibilities
Serve as the primary day-to-day contact for an assigned group of customers.
Develop strong working relationships and become a trusted resource for customer needs.
Communicate proactively regarding order status, inventory levels, delivery schedules, and product updates.
Provide timely responses to customer inquiries while maintaining a high level of professionalism.
Act as an advocate for customers by coordinating internally to resolve challenges and meet expectations.
Build customer loyalty through consistent communication, reliability, and exceptional service.
Manage customer expectations while developing long-term partnerships.
Receive, review, and accurately enter customer orders into the ERP system.
Verify order details including quantities, specifications, delivery requirements, pricing, and product information.
Maintain exceptional attention to detail when working with product SKUs and customer-specific requirements.
Monitor orders throughout the manufacturing process from entry to delivery.
Coordinate modifications involving product specifications, artwork changes, packaging updates, inventory adjustments, and scheduling requirements.
Communicate order updates and potential issues to customers and internal stakeholders.
Troubleshoot order discrepancies and collaborate with internal teams to identify solutions.
Manage customer inventory programs and stocking agreements.
Track inventory consumption and ordering patterns.
Coordinate product releases and shipment schedules.
Monitor inventory levels to help prevent shortages, excess inventory, or delivery disruptions.
Support consignment, min/max, and customer stocking programs.
Coordinate warehouse inventory movements and outside storage requests.
Assist with expediting urgent customer orders when necessary.
Work closely with production, planning, logistics, and shipping teams to ensure fulfillment requirements are met.
Respond to customer contacts quickly and professionally.
Maintain a strong sense of urgency regarding customer concerns.
Collaborate across departments to resolve issues involving order status, shipping delays, inventory concerns, product specifications, artwork and graphics modifications, quality concerns, and delivery requirements.
Take ownership of customer issues through resolution.
Ensure customer inquiries are acknowledged promptly and appropriately followed through until resolved.
Maintain accurate customer account information and documentation.
Ensure customer profiles, item lists, and ordering records remain up to date.
Manage customer-specific requirements and service expectations.
Generate and distribute requested reports and documentation.
Maintain compliance with internal processes and customer service standards.
Support continuous improvement initiatives aimed at improving customer satisfaction and operational efficiency.
Essential Skills
Professional verbal and written communication skills.
Ability to develop and maintain business relationships.
Strong attention to detail.
Excellent organizational and time management skills.
Ability to prioritize multiple requests and competing demands.
Strong problem-solving ability.
Customer-focused mindset.
Demonstrated sense of urgency and accountability.
Ability to work effectively in a team environment.
Proficiency in Microsoft Office, including Excel, Outlook, and Word.
Additional Skills & Qualifications
Bachelor's degree preferred.
Experience in account management, order management, manufacturing, logistics, supply chain, or related business functions.
ERP experience, preferably SAP.
Experience working in a business-to-business environment.
Experience supporting multiple customer accounts.
Manufacturing industry exposure.
Work Environment
This position operates in a professional office environment. The work schedule is Monday through Friday, from 8:00 a.m. to 4:00 p.m., with some flexibility.
Job Type & Location
This is a Contract to Hire position based out of Oshkosh, WI.
Pay and Benefits
The pay range for this position is $26.44 - $31.25/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Oshkosh,WI.
Application Deadline
This position is anticipated to close on Sep 30, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
