Customer Service Representative

Robert Half • Secaucus, NJ • 1h ago

Description We are looking for a Customer Service Representative to join a collaborative onsite team in Secaucus, New Jersey for a Contract assignment. This role is well suited for someone with hands-on import and customs knowledge who can manage documentation accurately, communicate confidently with clients and partners, and adapt to a fast-moving logistics environment. The position supports the timely clearance of inbound shipments while helping maintain smooth coordination across internal teams, customers, and regulatory contacts.

Responsibilities:

Prepare and submit customs entry documentation for imported shipments, ensuring filings are completed accurately and on schedule.

Examine shipping records such as invoices, packing details, bills of lading, and origin documents to confirm compliance and resolve discrepancies.

Assign appropriate tariff classifications and verify duty, tax, valuation, and country-of-origin information for each entry.

Complete Importer Security Filing documentation and support clearance activities for air, ocean, and cross-border truck freight.

Identify applicable customs and partner agency requirements and gather the records needed to satisfy regulatory obligations.

Communicate directly with customers, agents, port contacts, and internal offices to coordinate shipment processing and address missing information.

Provide status updates, answer shipment-related questions, and help guide clients through the entry process from document review to release.

Contribute to the broader team by assisting with operational tasks as priorities shift in a small, hands-on environment. Requirements - 1-3+ years of experience in customs entry writing, import operations, or a closely related logistics role.

Working knowledge of the full customs entry lifecycle, including document review, data verification, and regulatory compliance.

Ability to communicate professionally with customers, overseas partners, government contacts, and cross-functional teams.

Strong attention to detail with the ability to identify errors, gather missing information, and solve processing issues efficiently.

Experience using logistics or customs software; CargoWise is highly preferred.

Background supporting apparel or fashion imports is strongly preferred.

Familiarity with tariff classification, customs regulations, and partner government agency requirements is an advantage. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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