Integration Engineer
Location IL, Mt. Prospect
Department Information Technology
Employment Type Full Time
Who we are:
CPI makes the technology that powers your everyday life. If you've ever used a self-checkout, played the slots at a casino, gotten a drink from a vending machine, or paid to park your car, you've probably done so with the aid of one of the 10 million devices installed by CPI. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business-management software. Our technology powers more than 4 billion transactions every week - and we want you to be a part of it.
Payment technology is constantly evolving, and our associates are up for the challenge. We pride ourselves in our ability to deliver excellent service and support for our vast existing field base, while pushing the envelope of innovation to design and deliver new solutions that reflect the modern payment landscape.
At CPI you will become a valuable part of our culture of inclusion and collaboration, working in partnership with more than 3,000 global associates supporting 110 countries and currencies. If you are interested in making a global impact, we are looking for a full-time Integration Engineer to join our global team in our Malvern, PA office.
About the role:
The Integration Engineer is responsible to successfully deliver integration of Crane Payment Innovations products and solutions into end user customer self-checkout, payment (cash/coin/ cashless/connectivity) and point of sale applications as well as OEM (Original Equipment Manufacturer) payment solutions (cash/coin/ cashless/connectivity).
The candidate will learn and understand the architecture and requirements of new customer integrations, identify best strategy using existing CPI software tools, including which features require implementation, assist with eliminating unexpected behavior in customer integrations and recommend best practice approaches. This role requires performing integration of CPI products and solutions and/or assisting the customer technical integration team and ensuring faultless performance of CPI products in the applications.
The candidate will work from standard integration work processes, documentation and project oversight controls required to deliver CPI hardware, software, payment, and network solutions into customer systems such as Point of Sale systems, data exchange, 3rd party hardware, and on premise, wired or wireless networks.
The candidate will interface between the CPI customer, sales, product management and engineering to define technical integration gaps and requirements, improve engineering delivered SDK (Software Development Kit) packages for ease of integration and provide integration and programming guidance and direction to the customer technical teams.
Duties of the Integration Engineer:
Coordinate with CPI sales, product management, engineering and the customers to help define requirements for new solutions or new customer systems requiring integrations.
Understand and document customer architecture and requirements for new integrations.
Identify the best integration strategy, using existing CPI software tools, including which features require implementation to meet customer expectations.
Assist the customer's technical implementation team during the development phase
Provide recommendations and corrections for technical documentation to improve ease of customer use and understanding to avoid future problems.
Assist the customer with test case validation of the application and integration to assure success.
Train the customer technical implementation team on the integration tools, operation of CPI devices and end user operation of CPI devices via train the trainer.
Responsibilities:
Independently lead integration projects of moderate complexity.
Act as the primary technical contact for customer integration efforts.
Troubleshoot and resolve integration issues in the field.
Collaborate with cross-functional teams to improve integration tools and documentation.
Engage in training activities both as a participant and, when appropriate, as a trainer
Up to 40% travel in region
Qualifications:
2-4 years of experience in system integration, preferably in POS/payment environment
Bachelor's degree in engineering is preferred; however, candidates with equivalent professional experience will also be considered
Proven experience in configuring and troubleshooting hardware/software integrations
Strong understanding of OS environments (Linux, Windows, Android)
Solid networking knowledge (TCP/IP, Serial, USB)
Hands-on experience with APIs and middleware (REST, WebSocket, .NET, JPOS)
Proficiency in at least one object-oriented language (C#, Java) -Preferable
Ability to independently manage integration tasks and customer interactions
Experience with simulators or test automation tools is a plus
Good documentation and reporting skills
Key Attributes for Success
Ownership of tasks and ability to work independently.
Strong analytical thinking and problem-solving mindset.
Effective communication with cross-functional teams and customers.
Comfortable performing multifaceted projects in conjunction with day-to-day activities.
Results and people oriented with sound judgment.
Thoroughness and attention to detail.
Initiative in improving processes and sharing knowledge.
Flexibility in managing multiple priorities and adapting to change.
We offer
Competitive salaries commensurate with experience
Life insurance
25 days holiday + Bank Holidays
Contributory Pension
Community involvement
Opportunities to travel and work at our global sites
CPI is part of Crane NXT
Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.
Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
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