Wilmington, NC
Full time
R0030915
Supervise Operations. Drive Service Excellence. Grow Your Career.
Valet Living is hiring a field-based Area Leader to help oversee our nightly waste, recycling, and compost collection services. In this role, you'll manage a team of 15 to 40 part-time Service Valets across 20 to 40 multifamily communities-ensuring our service runs smoothly, safely, and on time.
This is a great opportunity for someone with supervisory experience who enjoys solving problems, using data to drive decisions and keeping operations on track.
Compensation & Work Environment Details:
Pay Range: $21.50 - $23.00 per hour
Company Vehicle: provided by the company
Work Schedule: Sunday - Thursday from 6:00 PM - 12:30 AM core hours, plus two flexible hours to complete your 8-hour shift. (Schedule may vary based on business needs.)
Work Environment: 70% field-based / 30% remote administrative
First-week onboarding requires availability during both daytime and evening hours, including online training, onboarding activities, and peer field training. Specific hours will be communicated by your manager.
What You'll Do:
Lead Your Team:
Onboard and train your team of Service Valets to deliver high-quality waste, recycling, and compost collection services.
Provide on-the-job coaching and support, by conducting regular team meetings and safety checks to reinforce best practices and service standards.
Manage schedules, approve timecards, and ensure your team stays on track and within budget.
Foster a culture of accountability, open communication, and continuous improvement.
Keep Operations Running Smoothly:
Step in when needed to ensure uninterrupted service-service reliability starts with you.
Visit properties to review service quality, complete audits, and resolve any issues that come up.
Use technology tools like the iValet dashboard to track performance and ensure timely service completion.
Respond to resident or property concerns quickly and professionally.
Ensure Service Valets have the tools, equipment, and access needed to complete their routes.
Support Daily and Administrative Tasks:
Assist with hiring and training new Service Valets.
Pick up and distribute supplies, PPE, and containers as needed.
Work with your Operations Manager to monitor staffing levels and manage costs.
Help with special projects or service recovery efforts as assigned.
Oversee company vehicle maintenance and ensure fleet safety standards are met.
What We're Looking For:
Supervisory Experience: At least one-year prior experience overseeing a team or crew in a hands-on environment, preferred.
Organized and Detail-Oriented: Able to manage schedules, track service, and follow up on issues.
Tech-Savvy: Comfortable using Microsoft Office Suite and learning new platforms.
Data-Driven: Strong analytical skills with the ability to interpret reports and make decisions.
Strong Communicator: Clear verbal and written communication skills.
Problem Solver: Quick to adapt, address issues, and find solutions.
Education: High school diploma or GED required.
Valid Driver's License: Required, with the ability to operate a company vehicle.
Physical Requirements:
Ability to lift and carry up to 50 lbs.
Comfortable walking long distances (including stairs) and working outdoors in varying weather conditions.
Tolerant of disagreeable odors (it's part of the job!)
Why You'll Love Working with Us:
At Valet Living, we don't just provide essential services-we build careers, create opportunities, and cultivate a culture of excellence. As part of our team, you'll experience a workplace where leadership is about service, growth is the norm, and every detail matters.
Comprehensive Benefits:
Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
Paid Time Off: Up to 15 PTO days annually + 10 paid holidays, 1 floating holiday, and 1 volunteer day
Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs
The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.
The application window is anticipated to close 60 days from the date the job is posted.
Ready to take the next step in your career? Apply today!
Are you a current Valet Living employee? If so, click here (https://www.myworkday.com/wday/authgwy/valet/login.htmld) to apply.
Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
As the leading amenity-services provider in the multifamily industry, Valet Living offers unique career advantages, like our philosophy of "better tomorrow," which means we invest in our associates with onboarding and training programs. Like working with the industry's finest and a people-centric setting defined by recognition, rewards, and career pathing. And our Service Valet role includes the chance to earn, remain active, think, and enjoy me-time. Clearly, the difference is in our details.
Join a growing industry leader where we care about the details that make a difference in your career: Valet Living. For nearly 30 years, we've provided the most-used amenity services in the multifamily industry. We deliver increased asset value, reduced workload for onsite staff and improve the resident experience. With industry-leading tech and 8,000+ trusted associates, Valet Living serves 2 million+ homes nationwide. Valet Living is a portfolio company of the private equity group GI Partners.
http://valetliving.com
Valet Living Associates: Privacy Notice,
Effective Date: January 1, 2020
https://www.valetliving.com/applicant-privacy-notice/
