Senior Customer Service Representative - R0059656

Wolters Kluwer • Augusta, ME • 1d ago

About the Role:

As a Senior Customer Service Representative, you will leverage your specialized skills to provide comprehensive support and resolve non-standard operational problems. You will act as a resourceful team member, contributing significantly to customer satisfaction and operational efficiency.

Responsibilities:

Manage multi-jurisdictional search and filing requests.

Efficiently manage the entire order process from initial client inquiry through processing, invoicing and follow-up

Responsible for conducting UCC/lien searches, preparing and reviewing reports, reviewing search results from vendors/correspondents and/or jurisdictions.

Manage complex customer inquiries utilizing industry and internal system knowledge. Convert inquiries into actionable orders.

Provide mentorship and support to junior associates.

Build and maintain client relationships by providing excellent customer service.

Oversee and ensure accuracy as well as quality of services and products.

Responsible for filing UCC financing statements/amendments and recording documents.

Assist with client account set up and maintenance.

Assist with maintaining internal reference materials.

Maintain up-to-date knowledge of industry trends and company products.

Skills:

Advanced Communication: Highly effective in both verbal and written exchanges.

Customer Insight: Deep understanding of customer behavior and needs.

Leadership: Capable of mentoring junior associates and leading by example.

CRM Expertise: Proficient in advanced use of CRM and other support software.

Process Improvement: Skilled in optimizing customer service operations.

Industry Knowledge: Updated knowledge of relevant industry trends.

Must be a positive team player and be able to effectively communicate with colleagues and clients.

Work and thrive in a fast-paced, high-energy environment.

Disclaimer : The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$34,000.00 - $57,500.00 USD

This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information :

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Similar Jobs

NetSuite Channel Sales Account Manager

Oracle • Augusta, ME • 3h ago

Management & Administrative

Job Description About Oracle NetSuite Founded in 1998, Oracle NetSuite was the first cloud company - ushering in the new era of cloud computing. NetSuite's mission is to deliver one system, the suite, that gives leaders...

3h ago

Go to Apply

Sales Snr Manager

Oracle • Augusta, ME • 5h ago

Management & Administrative

Job Description Overall responsibility for the regions sales, third party alliances, and customer satisfaction. Develops and implements a comprehensive strategy that maximizes Oracle's opportunities across all products a...

5h ago

Go to Apply

Associate Customer Service Representative

Highmark Health • Augusta, ME • 5h ago

Management & Administrative

Company : United Concordia Dental Job Description : JOB SUMMARY This Associate Customer Service Representative handles customer inquiries by telephone and/or email and/or in person from individual members, groups, provid...

5h ago

Go to Apply

Regional Warehouse Operations Manager

Meta • Augusta, ME • 10h ago

Management & Administrative

Summary: Meta seeks an experienced Warehouse Operations Manager to own Meta's relationship with its third-party logistics (3PL) providers and other vendors at the site. The Regional Warehouse Operations Manager will be t...

10h ago

Go to Apply

Mail Clerk

Veterans Affairs, Veterans Health Administration • Augusta, ME • 10h ago

Management & Administrative

Summary This Mail Clerk position is in Supply Chain Management Service at the VA Togus Medical Center, located at Augusta, ME location. This position is a full-time position. Responsibilities The primary purpose of this...

10h ago

Go to Apply

Account Manager

BASF • Augusta, ME • 15h ago

Management & Administrative

Account Manager>Apply now Now hiring! Account Manager Northeast US (Remote) Pay Range: $140,000 - $170,000 We are looking for an Account Manager to join our Performance Chemicals team remotely. Come create chemistry w...

15h ago

Go to Apply

Sales Insights & Analytics Manager (Remote)

American Express Global Business Travel • Augusta, ME • 1d ago

Management & Administrative

United States Mexico Full time J-84693 Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues...

1d ago

Go to Apply

Manager, Consulting Services

Oracle • Augusta, ME • 1d ago

Management & Administrative

Job Description We are seeking a dynamic and results driven Manager, Consulting Services to lead and develop a high-performing team while driving strategic initiatives that align with our organizational goals. This role...

1d ago

Go to Apply

Inventory Management Specialist

Veterans Affairs, Veterans Health Administration • Augusta, ME • 1d ago

Management & Administrative

Summary These positions serves as an Inventory Manager in the Commodity Management Division of the Logistics Service in a Veteran Affairs Health Care System (VA HCS) in Augusta, ME, and supported catchment area, with res...

1d ago

Go to Apply

Senior Lead Field Marketing Manager

Lumen • Augusta, ME • 1d ago

Management & Administrative

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud,...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)