Seasonal Customer Service Representative

Dead River Company • Epping, NH • 2h ago

Description

Join Our Team - Find Your Future!

$23-$35 an Hour Depending on Experience - Plus Commission!

Position Summary:

Performs a variety of administrative and computer related responsibilities to ensure customer satisfaction, promote corporate goals and objectives and grow the company while contributing to an efficient, harmonious working environment. Serves as a Dead River Company ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges.

Essential Functions:

Courteously answer incoming telephone calls and assist walk-in customers.

Utilizes the ADDS E3 system for customer account maintenance, setting up new accounts, and updating customer logs.

Perform computer related input and other clerical tasks relating to one or more of the following: Inventory control, accounts payable, accounts receivable, computer input (posting), price change administration, payments received, and bank deposits.

Develop a thorough knowledge of all departments, products, services, and delivery schedules.

Enthusiastically participates in annual market objectives, promotional programs and contests.

Support other members of the office staff by cross-training within the department and offering assistance as needed.

Perform other miscellaneous office duties such as filing, photocopying, and shredding.

Previous Customer Service Representative experience preferred, Call Center experience a plus!

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

You will be eligible for the following benefits, among many others:

Competitive Medical/Dental/Vision plans for full-time, and eligible part-time and seasonal employees

A generous paid time off plan designed to be flexible and give employees options in how to spend their total available time off

401(k) retirement plan with company match and additional after-tax savings options, subject to eligibility criteria

Uniforms for positions that require them and a safety work boot allowance up to $200 per 12 month period

A discounted price for fuel oil, propane and service work for your own personal use at your principal and/or seasonal residence

Other Tasks:

Assist with special projects and other work-related duties as assigned.

Experience:

One year of previous customer service experience including computer work is preferred

Other Attributes Required:

Dependability

Good communication and listening skills

Accuracy, organization, and attention to detail

Ability to work in a dynamic environment without distraction

Courteous demeanor and professional appearance

Flexibility to work seasonal overtime

Trouble shooting skills - within and between departments

The ability to adapt to change

Education:

A high school diploma or equivalent is preferred.

Contacts:

This position deals frequently with customers over the telephone and in person requiring excellent customer relations skills. The Customer Service Representative-Seasonal also cooperatively works with other employees and interacts with other departments.

Decisions Made:

This position works as a "trusted advisor" to provide assistance to our customers. Resolves customer issues such as delivery or billing problems. If dissatisfaction persists, the customer is referred to the appropriate department head for resolution.

Safety Considerations:

The main safety concern relates to proper ergonomics while working at a video display terminal.

Equipment Used:

Calculator, telephone, computer terminal, copier,

Work Environment:

The work environment is mainly an office setting. The heating season is typically faster paced than the rest of the year.

Physical Requirements Analysis:

The position requires frequent sitting and some standing.

There is frequent use of the fingers to write, input data into a computer system, and handle paperwork

There is frequent communication involving both speaking and listening in person and over the telephone

Weight or Force Moved:

There is rarely a need to lift or move an object weighing more than 10 pounds.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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