One World Observatory
Part time
R100125437
Legends Global is the new force redefining excellence in sports, entertainment, and live events delivering the most comprehensive suite of services in the industry - combining unmatched commercial strategy with world-class venue management and event production.
Legends Global provides end-to-end solutions that span venue development, event booking, global partnerships, hospitality, merchandise, and attractions. With a presence in more than 350 iconic venues worldwide, we offer data-driven strategies and unparalleled guest experiences on a truly global scale.
Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us as we continue to create legends!
ONE WORLD OBSERVATORY
Positioned at the top of One World Trade Center, the tallest building in the Western Hemisphere, on levels 100, 101, and 102 - One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views - which evoke feelings of the City's signature pride, hope and determination - including special interactive experiences and dining options, plus a sit-down restaurant.
THE ROLE
The Restaurant Host/Hostess is responsible for creating a welcoming first impression for all guests. This role ensures smooth guest flow by greeting and seating guests in a timely and efficient manner, coordinating reservations, and maintaining an organized host station.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Practice safe work habits and follow all safety policies and procedures and regulations
Warmly and graciously greet all guests upon arrival
Provide guidance to guests at One World Observatory inclusive of dining options and general New York City information
Utilize electronic table management system to monitor dining room and guest flow, maximize table usage, and minimize customer wait times
Explain the restaurant concept to guests
Record guest names and number of people in party when immediate seating is unavailable
Be knowledgeable about the floor plan, server station assignments, and table numbers
Provide guests with estimated wait times
Always maintain a professional, courteous attitude when confronted with hostile or impatient guests
Accommodate special seating requests for guests whenever possible
Seat guests based on guest preferences and balancing of customer flow in service stations
Offer guests menus and inform them of their server's name
Inspect tables for proper presentation and completeness
Relay messages to servers and bus-persons as needed
Relay guest comments or suggestions to the manager on duty
Maintain supplies at the host stand
Clean menus of food and/or stains
Keep work area, including storage areas, clean and organized
Perform general cleaning and sanitizing tasks to adhere to health and safety standards
Attend mandatory meetings
Thank guests as they leave and invite them to return
Perform other duties as assigned by leadership
SUPERVISORY RESPONSIBILITIES
n/a
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:
EDUCATION AND/OR EXPERIENCE
High school diploma or equivalent - preferred
At least one years' experience in the food and beverage industry
ServSafe® or Food Handler's certification
SKILLS AND ABILITIES
Must be at least 18 years of age
Personable, friendly and welcoming
Ability to strictly adhere to company uniform standards, including the ability to maintain personal hygiene and a well-groomed appearance per appearance policy at all times
Ability to read, speak and write in English
Excellent verbal and written communication skills
Ability to effectively listen and take direction/instruction
Ability to effectively communicate with team members and guests
Excellent knowledge of food and beverage preparation and service standards
Fluency in multiple languages
Knowledge of electronic reservation systems (preferably OpenTable)
Ability to work extended hours and flexible shifts including mornings, nights, weekends and holidays
Ability to stand for extended periods and to walk to and from the host stand multiple times while on shift
Ability to work independently or as a team during set up and execution of service
Willingness and drive to consistently exceed guest expectations
Ability to handle challenges, including anticipating, preventing, identifying and solving as necessary)
Ability to lift and transport food and other items weighing up to 15 pounds
COMPENSATION
$20/hour + a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan .
WORKING CONDITIONS
Location: On Site (One World Observatory, New York City)
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
