Director, Customer Success- New Hyde Park, NY

Compass Group, North America • New Hyde Park, NY • 1h ago

Canteen

Job Title: Director, Customer Success

Location: Hybrid (Onsite + Client Visits)

Pay Range: $105,000-$115,000+Car allowance and cell phone stipend

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg

About Canteen:

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth . Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.

Come for the job, stay for the career. We are Canteen.

Job Summary

Reports to: VP, Customer Experience

The Director, Customer Success plays a critical role within Coffee Distributing Company's (CDC) Account Management Team, leading strategic efforts to grow and retain CDC Direct business. Duties include driving customer satisfaction, team development, client retention, and operational excellence across key markets.

Key Responsibilities

Client Strategy

Drive performance of the Direct Account Management team by leading Account Managers in strengthening customer retention and accelerating growth

Build and maintain relationships with CDC's key customers across NY, NJ, and CT

Enhance the operating model incorporating success metrics, such as Client Health and Satisfaction, resulting in consistent and exception customer experiences

Champion corporate initiatives, fostering a culture of accountability and hospitality

Analyze business metrics and trends to inform retention strategies

Link customer experience improvements to measurable business outcomes

Preferred Qualifications

Bachelor's degree or equivalent experience

7+ years of experience in account management and/or customer service

Demonstrated ability to prepare, analyze, and present complex business reviews to clients

Proven success in business growth and retention

Strong communication, presentation, and negotiation skills

Ability to prioritize, multitask, and adapt in an agile environment

Adapt easily to new and proprietary technologies

Willingness to travel locally (~20%)

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates : Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\WageTransparency\CorpAndFoodbuy.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023\WageTransparency\Canteen.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Req ID:1571857

Canteen

Similar Jobs

Technical Success Account Manager, Google Cloud Consulting

Google • New York, NY • 1h ago

Management & Administrative

Technical Success Account Manager, Google Cloud Consulting Share Technical Success Account Manager, Google Cloud Consulting corporatefare_ Google place San Francisco, CA, USA; Austin, TX, USA; +5 more; +4 more Advanced E...

1h ago

Go to Apply

Manager, Corporate Reputation

Golin Ketchum • New York, NY • 1h ago

Management & Administrative

Hybrid Chicago, Illinois, United States of America New York, New York, United States of America Full time R13364 Agency: Golin Ketchum Job Function: Account Management and Growth Job Subfunction: Account Management Job D...

1h ago

Go to Apply

Software Customer Service Manager

Motorola Solutions • Jersey City, NJ • 3h ago

Management & Administrative

Experience Required 6 - 20 years Minimum Education Required High School Diploma or Equivalent Compensation $15.92 / Hourly Hours Per Week 40 Number Of Positions 1 Shift First Shift (Day) Job Description Company Overview...

3h ago

Go to Apply

Assistant Director, Academic Services

NYU Rory Meyers College of Nursing • New York, NY • 4h ago

Management & Administrative

Position Summary The School of Professional Studies is looking for an Assistant Director, Academic Services to manage the administrative activities related to academic services in the Division of Programs in Business tha...

4h ago

Go to Apply

Analyst, NYSE Trading Operations - Core Shift

Intercontinental Exchange (ICE) • New York, NY • 5h ago

Management & Administrative

Overview Job Purpose The Trading Operations Analyst serves as a first-line support specialist for all NYSE Group live production trading platforms. In this customer-facing role, the analyst identifies, troubleshoots, man...

5h ago

Go to Apply

Supply Chain Manager, Consumables Amazon Vendor Services

Amazon • New York, NY • 6h ago

Management & Administrative

Description Are you interested in leading high impact projects and working cross-functionally to deliver top selection and delight end Customers? This is your chance to help build strategic relationships and drive busine...

6h ago

Go to Apply

Operations Manager | One World Observatory

ASM Global • New York, NY • 7h ago

Management & Administrative

New York, NY Full time R100125433 THE ROLE: Operations Manager LOCATION: One World Observatory | New York, NY ABOUT LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and br...

7h ago

Go to Apply

Regional Perishable Operations Manager

BJs Wholesale Club • New York, New York • 7h ago

Management & Administrative

Home Office/Remote, NY #0686 Home Office/Remote, OH #0683 Full time R255062 A World-Class Team BJ's Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking she...

7h ago

Go to Apply

Operations Manager

CVS Health • Jersey City, NJ • 7h ago

Management & Administrative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

7h ago

Go to Apply

Operations Manager

CVS Health • West Islip, NY • 7h ago

Management & Administrative

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)