Senior Manager - Strategic Planning & Operations
New York, NY, United States(Hybrid)
Job Description
American Express Global Commercial Services (GCS) is the leading payments issuer and partner for businesses of all sizes. The Global Commercial Services Marketing team (GCSM) is responsible for making business membership essential-delivering world-class marketing that drives demand and deepens customer engagement across the customer lifecycle.
To support GCSM's continued evolution, we are establishing a Strategic Planning & Operations function to enable more strategic, focused, and impactful marketing across the enterprise. This team will help shape GCSM's strategic agenda, drive disciplined prioritization, and enable senior leaders to make informed decisions about where and how Marketing invests.
How will you make an impact in this role?
As Senior Manager, Strategic Planning & Operations, you will play a critical role in shaping GCSM's strategic priorities and translating enterprise and business objectives into a focused marketing agenda. You will work across the organization to evaluate opportunities, identify trade-offs, and develop recommendations that help senior leaders determine where GCSM should focus to drive the greatest customer and business impact.
Working closely with senior leaders across Marketing, Product, Technology, and ECMX, you will lead strategic analyses, develop recommendations, and facilitate decisions on high-priority initiatives. You will bring together customer, business, and organizational perspectives to assess opportunities, clarify choices, and ensure GCSM's priorities are aligned to broader enterprise objectives.
This role requires strong strategic thinking, analytical rigor, executive communication, and the ability to influence across a complex, matrixed organization. The successful candidate will be comfortable navigating ambiguity, structuring complex problems, and translating insights into clear strategic choices and actionable recommendations.
Responsibilities
Lead strategic planning and prioritization, helping senior leaders evaluate opportunities, navigate trade-offs, and focus investment on the highest-impact initiatives by translating enterprise and business objectives into clear marketing priorities
Develop frameworks and analyses to assess opportunities based on customer value, business impact, strategic alignment, dependencies, and risk
Analyze complex business challenges and develop recommendations on strategic choices, initiative sequencing, and resource allocation
Partner across Marketing, Product, Technology, ECMX, and other functions to drive alignment and connect priorities across the enterprise
Drive governance forums and planning cadences, ensuring stakeholders have the information needed to make timely decisions
Translate strategic priorities into actionable roadmaps, identifying key dependencies, risks, and opportunities
Develop executive-ready presentations, and recommendations that enable informed senior leadership decision-making
Serve as a trusted strategic thought partner, bringing an objective, enterprise-wide perspective to complex business questions
Qualifications
Minimum Qualifications
Proven experience in strategy, strategic planning, management consulting, marketing strategy, business operations, or related functions
Strong strategic thinking and problem-solving skills, with the ability to structure complex problems and translate insights into actionable recommendations
Demonstrated ability to lead cross-functional initiatives and influence stakeholders across complex, matrixed organizations, with the ability to build credibility across functions and levels
Excellent executive communication and storytelling skills, with experience developing recommendations and presentations for senior leadership
Strong organizational skills and attention to detail, with the ability to navigate ambiguity, manage multiple priorities, and operate effectively in a fast-paced environment
Experience coaching, mentoring, or leading team members
Self-starter with strong ownership, intellectual curiosity, and a proactive approach to problem-solving
Preferred Qualifications
6-8 years of relevant experience preferred
Experience in corporate strategy, management consulting, marketing strategy, business strategy, product strategy, or a related strategic function
Experience with enterprise strategic planning, portfolio prioritization, or investment decision-making
Familiarity with marketing ecosystems, customer lifecycle strategy, MarTech platforms, or go-to-market models a plus
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.?
Job Info
Job Identification 26012902
Job Category Marketing
Posting Date 09/14/2026, 09:53 AM
Apply Before 09/22/2026, 05:00 AM
Degree Level Bachelor's Degree
Job Schedule Full time
Job Shift Day
Locations AMEX World Financial Center, New York, NY, 10285, US(Hybrid)
Salary Range $103750 - $174750 annually + bonus + benefits
Career Area Marketing
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