Position Details
Position Information
Announcement Number STAFF - VA - 27068
For questions regarding this position, please contact:
Hilary Becker
(406) 994-1670
hilary.becker@montana.edu
Classification Title Program Coord II
Working Title Program Coordinator II- Health Professions Resource Center
Brief Position Overview
The full-time Student Success Coordinator provides a high level of customer service and student support to the office of Health Professions Resource Center.
Position Number 4M1731
Department University Studies
Division Office of Academic Affairs
Appointment Type Classified
Contract Term Fiscal Year
Semester
If other, specify From date
If other, specify End date
FLSA Non-Exempt
Union Affiliation FOCUS-MFPE
FTE 1.0
Benefits Eligible Eligible
Salary $21.99 per hour, commensurate with experience, education, and qualifications.
Contract Type Classified Salary
If other, please specify
Recruitment Type Open
Position Details
General Statement
Health Professions Resource Center ( HPRC ) is a pre-professional advising office that supports MSU students and alumni of any college of degree program. The office provides critical professional support within the areas of exploration, preparation, and application to health and allied health programs. The HPRC office focuses on individualized support plans for each student that guide their academic and professional journey during and after their time at Montana State University.
HPRC is also home to the post-bacc pre-medical certificate program for students who are career changers and require a substantial amount of coursework to fulfill pre-requisites for their graduate school applications.
Duties and Responsibilities
The Student Success Coordinator is required to provide a high level of administrative support, customer service, and technical support to Health Professions Advising. The Student Success Coordinator will enhance the quality and effectiveness of undergraduate, post-bacc, and graduate student pre-professional support, services and experiences with high level advising and technical support to students, faculty, and staff. Responds and works with campus departments to resolve academic issues. Maintains student electronic files, keeping up-to-date with university procedures, interpreting university academic policy and providing academic advice to faculty and students. Other related office duties may be assigned.
The duties and responsibilities of the Academic Services Coordinator include the following:
Health Professions Program Coordinator:
Serves as the primary point of contact with the MSU student service units including the Office of the Registrar, Office of Admissions, Student Employment Services, and Student Support Services.
Provide information and support to students considering a health profession as a future career.
Helps make students aware of campus-wide advising and other academic support services.
Helps students understand and follow academic policies, rules, and requirements.
Inform students of academic and student support services.
Process undergraduate student forms, including Add/Drop and Change of Curriculum.
Serve as office liaison with the HRPC team and Advising Commons.
Maintain office advising information and resources SharePoint.
Assist with office events, including Welcome Back Social, end of semester, and graduation events.
Assess coursework for incoming post-bacc students.
Conduct graduation audits, review graduation applications and certify students for graduation based on guidelines provided by the steering committee for post-bacc pre-med certification program.
Provide academic advising to post-bacc students (non-degree) and post-bacc pre-med certificate (degree) students.
Coordinate communication of information related to important dates, deadlines and procedures to advisees and staff within the academic unit(s) served.
Administration:
Serves as front-line customer service; assists Director of HRPC , in day-to-day operations of the office.
Maintains schedules for conference rooms.
Researches and prepares data on academic issues such as course offerings, enrollment, and course loads to provide supporting documentation for critical pre-req courses for students.
Refer student issues or faculty questions to HRPC Director.
Manages FERPA form completion and letters of recommendation for students. Manages record of the file submission in Karatemail and updates internal databases.
Assist with the management of student data- entering students into banner for NAV and Degreeworks indicators, student meetings record, admissions data, etc.
Manages catalog revisions and course offerings in campus systems.
Communications/Events Coordinator:
Creates departmental marketing and promotional materials in partnership with University Communications.
Manages and maintains web pages in accordance with university guidelines.
Assists with weekly newsletter to students, faculty, and MSU staff.
Required Qualifications - Experience, Education, Knowledge & Skills
Bachelor's degree in a relevant field with experience working with undergraduate college students in an academic or student support setting, or an equivalent combination of education and/or experience.
Experience working with academic curricula, degree requirements, policies and procedures in a higher education setting.
Progressively responsible experience providing customer service in an office environment or an equivalent combination of relevant education and/or experience.
Demonstrated excellent customer service and written and verbal communication skills to serve constituents from all backgrounds.
Demonstrated competence organizing and prioritizing multiple work assignments with a high degree of accuracy and close attention to detail, while meeting deadlines, and exercising adaptability to changing priorities in a busy office setting with constant interruptions.
Demonstrated competence using personal computers and software, such as word processing, spreadsheets, electronic calendars, and e-mail. Microsoft Office Suite preferred.
Preferred Qualifications - Experience, Education, Knowledge & Skills
Master's degree.
Experience working as an undergraduate academic advisor or student success coordinator.
General knowledge of higher ed. curricula, policies and procedures.
Experience working with enrollment and degree auditing software, such as DegreeWorks, CatCourse, Banner, MyInfo and/or relational database.
Demonstrated experience maintaining and updating websites.
Experience composing, editing, and distributing newsletters.
The Successful Candidate Will
Possess strong interpersonal skills and enthusiasm to work with and guide students as they discover and attain their academic and life goals.
Possess the ability to create positive rapport and strong working relationships with colleagues throughout the MSU community, to include: administrators, faculty, staff, other professional advisors and student support professionals.
Possess strong written and oral communication skills.
Possess the ability to troubleshoot problems and have candid conversations.
Experience and awareness of how to manage and maintain confidential information
Have proven ability to work independently and in a team environment.
Have the ability to represent the department, college and university in a professional and courteous manner.
Actively pursue training and professional development opportunities.
Demonstrated ability to communicate effectively with varying populations.
Communicate effectively with employees and the public, both in person and over the phone.
Handle confidential records and information.
Act as a team player, establishing and maintaining effective working relationships with co-workers and the public.
Position Special Requirements/Additional Information
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University's rights to assign or reassign duties and responsibilities to this job at any time.
Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
This position has supervisory duties? No
Posting Detail Information
Number of Vacancies 1
Desired Start Date Upon completion of a successful search.
Position End Date (if temporary)
Open Date
Close Date
Applications will be:
Screening of applications will begin on September 9th, 2026; however, applications will continue to be accepted until an adequate applicant pool has been established.
Special Instructions
This position is not eligible to new sponsorship now or in the future.
EEO Statement
Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.
In compliance with the Montana Veteran's Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran's preference, please complete the veteran's preference information located in the Demographics section of your profile.
