Chief Technology Officer

KEMBA Financial Credit Union • Columbus, OH • 2h ago

Title: Chief Technology Officer (CTO)

Reports to: President/CEO

Supervises: Director of Application Development, Director of Network Services, Enterprise Data Architect, Administratively the Director of Information Security

Status: Exempt

Objective

The Chief Technology Officer (CTO) is responsible for ensuring a secure, stable, scalable, and future-ready technology environment that enables KEMBA's operational excellence and long-term strategic objectives.

As a member of the Executive Leadership Team, the CTO leads enterprise technology strategy, infrastructure, cybersecurity, and architecture to ensure the organization's systems, platforms, and data capabilities are reliable, resilient, and aligned to business needs.

Duties and Responsibilities

Strategy and Planning

Participates as a member of the executive leadership team in governance processes of the organization's architecture, telecommunications, networks, programming, media, and desktops

Leads strategic technology planning by prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future technologies

Collaborates with the appropriate departments to develop and maintain a technology plan that supports organizational needs

Develops and communicates technology alignment plans to executive leadership team, staff, partners, customers, and stakeholders

Directs development and execution of an enterprise-wide disaster recovery and business continuity plan

Provides regular updates to executive leadership and the Board on technology-related risks, investments, and long-term strategy

Acquisition & Deployment

Assesses and communicates risks associated with technology-related investments and purchases

Develops business cases and cost/benefit analyses for technology initiatives

Establishes and monitors service level performance standards across all technology services

Defines requirements for new technology implementations and communicates them to key business stakeholders

Oversees vendor selection, contracts, and technology procurement processes

Defines, communicates, and monitors policies, procedures, and standards for the organization for acquiring and implementing technology

Cybersecurity and Risk Management

Owns enterprise technology risk, including cybersecurity, operational resilience, and system integrity

Leads the organization's cybersecurity strategy to protect systems, data, and member information

Oversees incident response, risk mitigation, and technology control frameworks

Ensures regulatory compliance related to information security and technology operations

Enterprise Governance and Committee Engagement

Serves as an advisor to the Strategic Initiatives Committee (SIC), providing input on feasibility, architecture, security, and sequencing of enterprise initiatives

Supports enterprise initiatives by providing technical expertise, solution design guidance, and risk assessment

Operational Management

Ensures continuous delivery and performance of technology services through service level oversight and system monitoring

Oversees reliability, availability, and performance of all enterprise technology systems

Develops and manages technology operating and capital budgets

Partners with business leaders to ensure technology effectively enables operations and strategic initiatives

Serves as the primary liaison for commun

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